Toyota of Lancaster

New Camry Hybrid - LoJack install We had to return for LoJack installation that was not completed in the week earlier. Had it not been for a remote LoJack install cancellation(?) call We had to return for LoJack installation that was not completed in the week earlier. Had it not been for a remote LoJack install cancellation(?) call we would not have even known the install was incomplete. In any event... Service person Sean was very good, polite, patient. He listened, then explained features that were unclear to me at time of purchase. Upon completion, he took a few more minutes to assure that my wife and I were familiar with the car, answering my several questions. These were more of a technical nature. He patiently listened to each question then gave clear answers. I WAS IMPRESSED. In fact our milage has improved as he suggested was common, going from a paltry 34 MPG to 49.5 MPG on the road. WE STILL HAVE NOT SEEN 50 MPG, OR CLOSE TO IT, IN CITY, BUT HOPE TO SEE THAT SOON AS WELL. The young salesman, Colin, who walked us through our purchase also came over. He had noticed us drive in and welcomed us. He is impressive as well. Polite, TRUTHFUL, and while new to Toyota, he made a very favorable impression upon us. He is a keeper. My only regret was buying at dusk/night. The brochures showed a solid wheel for the Toyota Camry Hybrid, not cheap wheels with plastic covers we discovered the next day at home. Shock. Coupled with our really poor fuel economy driving home, I was super frustrated. We also stopped to see Ian in finance, who also walked me through various points in the invoice that seemed like double billing to me earlier. I knew him from earlier purchases. He ill the day of purchase and sounded worse on our last visit, but he also was still patient, considerate, and explained each line of the contract. I already knew him to be truthful from earlier deals settled in his office years earlier. Customer waiting area was clean, friendly, spacious. Both shuttle drivers were terrific, prompt, courteous, very good driving skills, safe! Finally, we are delighted to hear Wright is the new owner. Wright Toyota in Bakersfield has a manager, Kevin J, who remains probably the most ethical and trustworthy auto sales guy I ever met. I realize that it will take a little time, but frankly, if Wright builds on what was first established in Lancaster and develops staff like Manager Jergens, I think Toyota of Lancaster will become one very awesome company. We wish them the very best. John & Anne Theisen More

Best buying experience ever!!! Toyota of Lancaster is the best dealer I have experienced in my life. Professional from beginning to end. They sent someone to my house to sign loan Toyota of Lancaster is the best dealer I have experienced in my life. Professional from beginning to end. They sent someone to my house to sign loan documents from Lancaster to LA which is where I live. Hassle free. Quick response with any questions or concerns. Thank you Toyota of Lancaster! More

Buying a car with George was a unique custom made experience George our Salesman was extremely friendly, professional & very cooperative in selling the car. Despite having a few options from other car companies George our Salesman was extremely friendly, professional & very cooperative in selling the car. Despite having a few options from other car companies we got Toyota RAV4 because of George. George was able to taylor the right car choice to the individual requirements of our family of three and he was happy to take us on multiple test drives to ensure we made the right choice. He also worked really hard with his finance team to secure us a great deal to match our budget. I highly recommend George as the “go to” Salesperson if you are in the market for a new car. He is invested in his product and he does continuous research to come up with solutions for any changes his clients may want to make to their new vehicles in the future. More

Thanks! Kevin our sales rep was very helpful and insightful. Made things very easy and we are very happy with our purchase! Thank you very much!! Kevin our sales rep was very helpful and insightful. Made things very easy and we are very happy with our purchase! Thank you very much!! More

Very good Service iis excellent on time and very good service. Great staff thankful for their service. The waiting area is excellent too wirh coffee abd doughnu Service iis excellent on time and very good service. Great staff thankful for their service. The waiting area is excellent too wirh coffee abd doughnuts. Thanks More

very good The dealership was clean, all of the employees were courteous and helpful. The staff that assisted in the purchase of my new vehicle were knowledgeabl The dealership was clean, all of the employees were courteous and helpful. The staff that assisted in the purchase of my new vehicle were knowledgeable, well prepared and expedient. More

Great Experience My sister and I went in for service on her car and we were greeted by Rey. He was very helpful and friendly during our visit and overall it was a plea My sister and I went in for service on her car and we were greeted by Rey. He was very helpful and friendly during our visit and overall it was a pleasant experience. More