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Toyota of Lancaster

Lancaster, CA

4.5
5,745 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,745 reviews

November 28, 2018

Recall notice for 2017 Toyota Prius After I received the recall notice I made an appointment. I received an email reminding me of the appointment the day before. The service departmen More

by jerry_socal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Ciotti
November 28, 2018

Good Job Employees helpful, well trained and professional. Excellent store with new upgrades and amenities being added to enhance the waiting experience. I don More

by rchapman1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shop workers that serviced my vehicle’s tire replacement., Michael Hachey
November 28, 2018

Happy with purchase I went to just look but walked away with a car deal. The process seemed seamless with an easy negotiation. This is my fifth Toyota and I will continue More

by TEYA_W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Perez
November 28, 2018

Oil Change From the phone call to driving out with my car finished. PERFECTION. Channin is on top of all she does. Trey was awesome! Thank you. More

by Kath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2018

Spend time 6.30 hrs. for no service??? Yesterday we came early appointments at 9.30 (appointments is 10.30) then we was waiting with patiently until 4.00 your technician called me and told More

by PORETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rey Osuna
Nov 28, 2018 -

Toyota of Lancaster responded

Hi Poretty, I was sorry to hear about the extended wait time you endured while in our service department. Our optimum scenario would be to have constant contact throughout the process but sometimes we are not able to make contact with our customers. I'm truly sorry for your experience and would like to apologize to you personally for any miscommunication on our end. Teresa Caso Customer Relations tcaso@tol-av.com 661-948-0731

November 28, 2018

Too Slow.! appointment at 0915. agreed service was oil change anf power steering fluid change. car was finally ready at 2:00 PM. Estimatted complete by 5:00 P More

by dmgatlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Ciotti
Nov 29, 2018 -

Toyota of Lancaster responded

Hi Don, Thank you for your feedback regarding your recent service appointment. We have two vans driving full time and employee a third when needed. We live in a very large valley and try very hard to be of service to all our customers simultaneously. We appreciate you taking the time to speak with us today regarding your service appointment and look forward to seeing you again. Teresa Caso Customer Relations tcaso@tol-av.com 661-948-0731

November 27, 2018

Great They told me they' re the varsity team and they prove it to me are. They really worked with me to get a new car. More

by JUSLOGAN51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florentino Santiago
November 27, 2018

Muy buen cervicio Really good service ,he really wants to work with me Marcos was the best help for me and my family ,thank you Marcos for the help More

by MSOLANO95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David White
November 25, 2018

amazing service recently got into a bad car accident and needed something secure but that was in my price range with low miles. Greg Grimes helped me find the right c More

by CLARISSAMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Grimes
November 25, 2018

Service was excellent as always. Rating ngiven because of continued excellent service over the year. I have been purchased two vehicles over the past 10 years and my experience has a More

by JAMES_PALMER05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Martinez
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