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Toyota of Lancaster
Lancaster, CA
5,745 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 5,745 reviews
December 03, 2018
Loved them so much we bought 2 cars! Extremely satisfied! Went in for an SUV for me then ending up buying 2 cars from Troy DeWater and then our daughter went back and bought one 2 weeks l Extremely satisfied! Went in for an SUV for me then ending up buying 2 cars from Troy DeWater and then our daughter went back and bought one 2 weeks later. Troy was great and everyone we came in contact with were great. Very nice experience and are happy to be new Toyota owners! More
by HILHANES
Verified Customer
December 03, 2018
Troy made it so easy for us! Troy was awesome and really knows his stuff!! He was very informative about the two cars my wife and I bought, and he was also a pleasure to work with Troy was awesome and really knows his stuff!! He was very informative about the two cars my wife and I bought, and he was also a pleasure to work with. We have used other car companies before, and they just couldn't compete with Toyota of Lancaster, and with the expertise of Troy! We would definitely recommend Toyota of Lancaster, and Troy to our friends and family! Sean Preston recommended that we come and see the sales team at Toyota, We did and we couldn't be happier. Thank you again, Brian and Hilary Hanes More
by BRIHANES
December 03, 2018
Great Service Stephanie goes above and beyond to ensure the customer service. I’ll be back. The next time my car needs service. A truly wonderful experience! Stephanie goes above and beyond to ensure the customer service. I’ll be back. The next time my car needs service. A truly wonderful experience! More
by Picky customer
Employees Worked With
Stephanie Santiago
December 03, 2018
Always great service with Ms. Chanin at Toyota Lancaster This dealership's service center is consistently pleasant in customer service, and Ms. Chanin always is helpful. She gives great advice to what update This dealership's service center is consistently pleasant in customer service, and Ms. Chanin always is helpful. She gives great advice to what updates/fixes/upgrades I need for my vehicle, I trust her recommendations, and she is friendly and professional. She is knowledgeable and reliable. I appreciate the new waiting area for customers with the upgrade in snack/deli area, comfortable seating options, and vehicle drop off/pick up services. Whenever I need the car serviced, I am confident it will be done with a good experience throughout. Thank you Ms. Chanin! More
by HARARYOKO
Employees Worked With
December 02, 2018
No Appointment -Just showed Up I had a flapping noise coming from my front right tire area when driving up 14 to Lancaster job. I came into Palmdale thinking I could make it to the I had a flapping noise coming from my front right tire area when driving up 14 to Lancaster job. I came into Palmdale thinking I could make it to the Midas. Well, Midas is closed down so I thought I'd go to Toyota Lancaster Dealer where I bought my Pirus 3 years ago. I was somewhat stressed by the time I got to dealer service but relieved knowing they could tell me what is going on. I pull up to service bay/line at 1030am on a Thursday. By accident I pulled up in appointment line.... not the "non" appointment line. Service woman came rushing towards me pointing at me with a raise voice telling me to back up and get in the other line... that I was cutting in front of everyone... She never gave me eye contact, no smile..just very unwelcoming... Didn't say another word to me..... Then I sat for 15 to 25 minutes with no one telling pls wait it will be a while or anything. In fact the 10 or 15 people working there seemed to purposely not give me eye contact or check on me. Just terrible customer service and no leadership out there. Finally someone came up to me. She was friendly then handed me off to the person that would help me the rest of the way. He was great. I took the shuttle to work then got a call around 2pm telling me the tread on my tire is bad and I needed new tires and an alignment. Even though the one helping me was great I just didn't want to give my business to them because of the first impression service I got. Came back to dealership got my car. No charge for telling me the problem. I immediately went to the Tire Store on Sierra Highway. They hooked me up with 4 new tires and also told me I didn't need an alignment. I will never go back to the dealership for servicing my three cars (family of 7) or buy my next car there. Which I'm right now looking to buy a toyota corolla for my 17 year old. Reasons not to go back...... One for the first impression customer service (everyone there looked like they hated their job when I got there and that they told me I needed an alignment when I didn't. I will be cutting and pasting this review onto the Tire Store's review now. Leadership is not training anyone over there on customer service. More
by SEVENHOGANS
Employees Worked With
don't have names
December 02, 2018
Maintenance and purchase experience The maintenance for my vehicle have only gotten done at Sierra Toyota. Till this day I trust my services there. I have no complaints and I hope it sta The maintenance for my vehicle have only gotten done at Sierra Toyota. Till this day I trust my services there. I have no complaints and I hope it stays that way. Even though I had an awfully experience with one of the internet workers bullying me and trying to force me to turn in my lease vehicle when I had told him that I wanted to purchase it. He was very unprofessional and not friendly at all. But I will continue to take my car for services. More
by JENSOF_W84
Employees Worked With
Other Employees :
Joe Garrido, Teresa Caso, Tom Grabbit, Michael Hachey, Max Ciotti
December 02, 2018
Best Ever!! A HUGE thank you to Francisco Rivas, Joseph and Anthony Calderon! You guys made my experience a great one. My dealership of choice! THANKS AGAIN!! A HUGE thank you to Francisco Rivas, Joseph and Anthony Calderon! You guys made my experience a great one. My dealership of choice! THANKS AGAIN!! More
by RAIDERS66
Employees Worked With
Other Employees :
Francisco “Cisco” Rivas - Finance Manager!, Anthony Calderon
December 01, 2018
Excellent service, great customer service Service done on time great service overal. Will definally recommend Toyota of Lancaster to friends and family mem service, great customer service Service done on time great service overal. Will definally recommend Toyota of Lancaster to friends and family members to bring there vehicle for service More
by PAULETTE4403
Employees Worked With
Rey Osuna
December 01, 2018
Experience I was helped quickly and effectively. Every employee was approachable and directed me where I needed to go. The appointment process was quick and easy I was helped quickly and effectively. Every employee was approachable and directed me where I needed to go. The appointment process was quick and easy. More
by MS.CAROLINASANCHEZ
Employees Worked With
Rey Osuna
December 01, 2018
Max Ciotti is great I drive 3 hours (round trip) for every service appointment because of Max. His customer service is amazing. I will continue doing business with Lancas I drive 3 hours (round trip) for every service appointment because of Max. His customer service is amazing. I will continue doing business with Lancaster of Toyota because of Max. More
by Vanessa
Employees Worked With
Max Ciotti
