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Toyota of Lancaster

Lancaster, CA

4.5
5,849 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,849 reviews

April 04, 2019

Service Joey Gonzales in the service department was great. He kept me informed on the progress of my vehicle. Service area was clean. I highly recommend talki More

by ASWEETSBAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
April 03, 2019

2019 chr Kevin Carraway and Cisco Rivas both made the process super easy and convenient...thank you! I am very happy with my puchase, and would recommend your More

by ALEXFLORES1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cisco Rivas
April 02, 2019

Go here first when you want a car . Courteous, professional employees. Salesman, Greg Radcliffe, AMAZING!! He considers everything that you say you’re looking for. I am disabled and he More

by CCARR101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime House, Edgar Monico, Greg Radcliffe
April 01, 2019

Oil change service Sean Preston and his crew, as always, did an exemplary service. Noticed the difference in performace. The staff was efficient, orderly, and helpful. F More

by Romeo Concepcion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2019

Maintenance guys are great, sales guys are not Although not a fan of their sales department, their service department is a completely different experience. Their quick, extremely polite, and make t More

by robzom27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez, Brandon Arnold
Apr 03, 2019 -

Toyota of Lancaster responded

Hi Robzom27, Yes, you are correct, Brandon is our newest sales professional in our internet department. We sure do apologize for any erroneous information given to you during your interaction. Brandon apologized to you personally for mixing up numbers with another vehicle. The decision by a customer to purchase aftermarket options has no bearing on the price negotiated and whether or not you plan on purchasing a warranty for a vehicle has no impact on the internet department. We thank you for your feedback and positive review about Jose. With some time and additional training, we're confident Brandon will be as impressive as Jose. Toyota of Lancaster

Apr 03, 2019 -

robzom27 responded

Aftermarket purchases absolutely have an impact on a new car deal.Profit on a deal can come solely from aftermarket purchases alone. I believe I was given such a great deal on the new truck that the only way you guys were going to make a profit was to make sure the profit came from an extra warranty purchase and or service contracts. Of course no one there will ever admit that it is the truth about car sales. Why do I know this? Because my son was a car salesman for years. That’s where most of his commission came from. Selling new cars was not profitable. But selling worthless warranty contracts made him lots of money. So when I saw the great deal Brandon was giving me on a new Tacoma it didn’t surprise me that the deal suddenly fell apart because I didn’t want any extras. My family had a good chuckle when I read the text out loud in my living room with my family and friends as well as my son. He knew the deal wasn’t going to go through unless I did buy those extras. There wouldn’t be any reason to sell it to me. But I do love my tacoma. Just wish I wouldn’t be lied to or led on just to get a deal started. I know I’m already stating the obvious about car sales but maybe somebody will get some satisfaction from reading this or maybe Toyota in Lancaster California will make it right with me. I don’t believe Brandon is so new to being a manager that he makes simple mistakes like that. My rebate went from 5500 to 5000 to 4000 then back to 5000 if I financed it myself. Interest went from 1.9 to 3.9 to me getting my own financing. It was exhausting how much everything changed. Couldn’t have imagined what it would have been like getting a fair value for my trade in. Especially on a weekend . Love my tacoma still. Best truck ever.

Apr 03, 2019 -

Toyota of Lancaster responded

We're sorry you feel that way. We encourage you to speak with our Finance Director if you have any lingering questions about payment structures. We do agree on the Tacoma, however, best truck ever! Toyota of Lancaster

March 31, 2019

Great Service Excellent customer service by Chanin and the Service Dept....She is the reason I use this dealership for service on both of our Toyota Trucks. More

by obrienwalters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2019

Brake service I always go to Chanin for my car services. She is professional, fast and trustworthy. Very dependable and tries to get you in and out in a timely matt More

by CHRISTINAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2019

Banking on Toyota The best dealership in the Antelope Valley . Chanin the best Service Representative. I would recommend Chanin to all my friends & family if they need More

by PRSSLUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2019

They listened,explained and allow me to choose my car They made me feel comfortable not rushing or complaining . They exhibited teamwork and are timely . They offered to entertain us with food using thei More

by ODIMBA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier , Manuel Rosales
March 30, 2019

It was magnificent Rodrigo was a great salesperson I liked my time at the dealership everyone helping us was great Rodrigo did a good job helping me I will recommend him and the dealership of Toyota to More

by MPDEJESUS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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