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Toyota of Lancaster
Lancaster, CA
5,946 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 5,946 reviews
June 06, 2019
Excellent Customer Service by Joey Gonzales My car broke down North of Lancaster. I was 2 hours away from home. Everyone I talked with was professional and informative. Joey Gonzales was truly o My car broke down North of Lancaster. I was 2 hours away from home. Everyone I talked with was professional and informative. Joey Gonzales was truly outstanding. He was kind and courteous. He explained everything throughly and help me to make the best possible decisions. Joey arranged for everything I need. He made a difficult situation easier!! I wish I lived closer. Thanks Joey for your excellent service!! More
by BV
Verified CustomerEmployees Worked With
Joey Gonzales
June 06, 2019
Enjoyable considering it cost to much The service reps in my opinion are one of the best things going for Toyota of Landcaster. He was personable and I got the feeling he wanted to do the The service reps in my opinion are one of the best things going for Toyota of Landcaster. He was personable and I got the feeling he wanted to do the best he could for me More
by stwilliams201
June 05, 2019
The service dept never over sells you what you dont need no wait time with an appt. to get the car in. They told me I want due for an oil change and had my car back to me in no time at all. no wait time with an appt. to get the car in. They told me I want due for an oil change and had my car back to me in no time at all. More
by trav
Employees Worked With
June 04, 2019
Car has no problems going in...but does now I took my 2013 Avalon Hybrid Limited in for oil change and 45,000 mile service. My first time here. After I got my car back, the rear-view window s I took my 2013 Avalon Hybrid Limited in for oil change and 45,000 mile service. My first time here. After I got my car back, the rear-view window screen quit working. Same day I got car back. Push the button, nothing happens. I have had the car six years, never a problem. The day Toyota Lancaster has it, the screen stops working? So I make an appointment to have it looked at for next Saturday. They were going to charge me a diagnosis fee, but it was waived. I get a call saying "The motor is burnt out, no longer works. That is why the screen won't move. It is a kit, and it costs $1,700 to repair." I said "Don't repair it, not worth the money. If you can, put the screen down." I go pick up my car. Guess what, motor works. The screen goes up and down now (that they unjammed it). Problem is it makes a LOUD noise when going down. Not sure how my rear view mirrow went from working, to not working, to the motor being burnt out, but it still going up and down. I will not bring my car back to them. I should have listened to friends and co workers about using them and avoided them. More
by JDOUGLAS2002
Employees Worked With
Joey Gonzales
June 03, 2019
I don't trust any one else to service my baby Even though the wait is always long (even with an appointment) its worth the wait. And I love the free donuts and coffee. A++ ever time Even though the wait is always long (even with an appointment) its worth the wait. And I love the free donuts and coffee. A++ ever time More
by MOTOXPRINCESS99
Employees Worked With
Other Employees :
Tom Grabbit, Jose Martinez, Stephanie Santiago, Joey Gonzales, Alex Guzy
June 02, 2019
Good people Professional. Felt like she really cares about customers. Makes you wanna come back. Great customer service. Fast speedy service. Would recommend to f Professional. Felt like she really cares about customers. Makes you wanna come back. Great customer service. Fast speedy service. Would recommend to friends and family. More
by FFPEREZ247
Employees Worked With
Stephanie Santiago
June 01, 2019
Toyota.. With or without appointment, customer service sucks. Wait time, way to long, no excuses, really thinking of not returning. Doesn’t make sense,$$$$$$$$ With or without appointment, customer service sucks. Wait time, way to long, no excuses, really thinking of not returning. Doesn’t make sense,$$$$$$$$ spend too much money for xxxxty service. I once waited 25 mins before anyone, notice me,... you need to thank George Rivas..... great job More
by BUTLER_VR
Employees Worked With
George Rivas
June 01, 2019
Service It is always a great experience at Toyota of Lancaster. Chanin has the best customer service and nobody else in the service department comes close to It is always a great experience at Toyota of Lancaster. Chanin has the best customer service and nobody else in the service department comes close to her. My car is always ready in a timely manner and all work is completed correctly. More
by KeenanW1982
Employees Worked With
May 31, 2019
Left an additive bottle in the engine bay. My serpentine belt wore a hole in the bottle. Found by tracing down the noise while the hood was up. This shop always seems to busy to do a proper in My serpentine belt wore a hole in the bottle. Found by tracing down the noise while the hood was up. This shop always seems to busy to do a proper inspection. Oil services takes up to 2 hours. More
by p901p901
Employees Worked With
Joey Gonzales
May 31, 2019
Incomparable Service ! Great service top notch. Mauricio always gives his best makes me feel welcomed. Out of all the 4 Toyota I’ve been to this one is by far the best worth Great service top notch. Mauricio always gives his best makes me feel welcomed. Out of all the 4 Toyota I’ve been to this one is by far the best worth the hour and a half drive. When I’m ready to buy a new car I would love to consider this Toyota. More
by ELGUAPOUNRATED
Employees Worked With
Mauricio Orellana
