Toyota of Lancaster

Recall part replacement Very friendly, curtious & professional without being pushy unlike many car dealers & car services do to find themselves extra service & jobs to do. V Very friendly, curtious & professional without being pushy unlike many car dealers & car services do to find themselves extra service & jobs to do. Very appreciated. Just what the doctor ordered. I was even walked back to my parked car for easy location. Thank you More

My service rep, Chanin Yescas provided me with exceptional support. She was patient and understanding. Ms. Chanin, guided me through every step, and was always available in the process. exceptional support. She was patient and understanding. Ms. Chanin, guided me through every step, and was always available in the process. More

Thank you, Joey The service manager who helped me initially (Joey) was a credit to your company. My 2006 Prius had only just been serviced a week earlier when I disco The service manager who helped me initially (Joey) was a credit to your company. My 2006 Prius had only just been serviced a week earlier when I discovered that it had left a pool of oil on my garage floor. Since it had been unseasonably rainy and snowy in the AV, my older Lexus SUV (which you also service) had become my vehicle of choice. Hence, I didn't notice the pool of oil for a few days. In any case, despite the fact that I had left a message for Jose Martinez that I was immediately coming in, he had already left by the time I arrived. Joey stepped up to address my problem. While I was grateful for Joey's help, I was disappointed, not only because this problem had not been mentioned earlier by Jose, but also because the solution turned out to be fairly costly.... a lower oil pan replacement. Never-the-less, it was repaired, and there are no more "new" oil stains in my garage. On a previous appointment, (NOT Joey) I was truly disappointed that I accepted Goodyear tire replacement alternatives for the Yokohamas that were promised and had been "on sale". Jose said that the Goodyears were a "higher quality" than the Yokohamas. I have NEVER known that to be true, and I am disappointed that I accepted his counsel on that. Jose has been a good advisor in the past. I simply will not buy tires with Toyota of Lancaster in the future. More

I had the best service with Lancaster Toyota. After visiting 5 Toyota dealerships they had not only the Best customer service, but Best deal! Justin was awesome! visiting 5 Toyota dealerships they had not only the Best customer service, but Best deal! Justin was awesome! More

good vibe, sales team are good. But I can’t not get the APR I wanted even at 808 credit score. I feel like either the sales or finance dept didn’t work hard enough. APR I wanted even at 808 credit score. I feel like either the sales or finance dept didn’t work hard enough. More

Our salesman (Kevin), finance department, and maintenance crew ensured my family were given a safe vehicle that suited our needs in a timely manner at a fair price within our budgetary constraints. crew ensured my family were given a safe vehicle that suited our needs in a timely manner at a fair price within our budgetary constraints. More

The staff were courteous, professional and genuine . The dealership was very clean and very accommodating . The new management seems to be working well and will be more successfully than previous management dealership was very clean and very accommodating . The new management seems to be working well and will be more successfully than previous management More

Caring service Good experience with the service advisor paying attention to what needed to be done and keeping me informed while I waited how things were going. Was Good experience with the service advisor paying attention to what needed to be done and keeping me informed while I waited how things were going. Was very honest on parts available and parts not available and gave me a time limit on availability. More

Professional, Quick and Competent I arrived early for my appointed time and they took my car, I was in and out within a half hour. They explained everything that needed to be done and I arrived early for my appointed time and they took my car, I was in and out within a half hour. They explained everything that needed to be done and didn’t do services that were not necessary. I come from the old school where oil changes were done every 3-5k, I assumed I would need an oil change. They explained that with the new synthetic oils it’s only necessary every 10k, even with it being a new vehicle. They did check the oil and level but it was good so they didn’t have to do a change this time. I am glad they didn’t just sell it because they could. I have been going to Toyota of Lancaster for over 10 years now and I’ve always felt that I was treated fairly. More

TOYOTA of Lancaster is a great place for service. Appointments are pretty easy to get, and they will accommodate most even without. I only with they would wash your vehicle now the drought is over. Appointments are pretty easy to get, and they will accommodate most even without. I only with they would wash your vehicle now the drought is over. My service advisor Joey Gonzales is really great More