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Toyota of Kent

Kent, OH

4.8
1,114 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,114 reviews

April 30, 2023

Customer service was very good. Order and delivery of my new 2023 vehicle was smooth. Hans on overview of the features of the car by Justin on delivery greatly appreciated! My sal More

by MEMCDAWSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Young, Tyler Bonina
May 12, 2023 -

Toyota of Kent responded

Memcdawson, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

April 28, 2023

Took our 2012 RAV & 2017 Corolla in for an oil change. Decent price (with offer coupon). Not much of a wait time. More

by YOB_EIDDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Burnside, Andria Allgood
May 01, 2023 -

Toyota of Kent responded

Yob_eidde, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent.

April 28, 2023

Trevor Kovacs was the most incredible salesman! I was so nervous as this was my first time buying a car and was nervous a salesman would try and take advantage of that but that couldn't be further More

by JALYN ALLEN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Kovacs
May 01, 2023 -

Toyota of Kent responded

Jalyn Allen, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

April 28, 2023

According to conversation with the salesman, I could sell my own car but would have to come up with money for trade allowance. This was later denied because it wasn't in the contract, and caused a great inco More

by TEXT.C8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powers
May 19, 2023 -

TEXT.C8 responded

In negotiating for my new car, the salesman doesn't remember that he gave me the option to either trade my car in or just come up with the money. When I told him what a wonderful car mine was and all that I had done to keep it in good shape, I was hinting that I had given them a real deal. The salesman said "Then just bring in the money" (if you don't want to trade it in). Based on that, I told a few people about it and they offered more, but when my new car came in, the dealership said the contract wasn't written that way and if I wanted to keep my car, I would have to come up with $2500 more to buy the new one. I was able to convince the potential buyer that the deal was off because the terms of buying the new car were not as originally understood. I found out later that the buyer's sponsor was willing to pay the $2500 more, but at the time no one was thinking that way. We were too busy trying to figure out what could have gone wrong. I really don't wish to talk about this anymore. It is what it is, and nothing's going to change that. The salesman's manager gave me $1000 more for my car. I'm willing to be happy with the transaction (if you quit sending me these emails). Thanks - Dave

April 27, 2023

Our interaction and experience with those that we dealt with was very positive. Beginning with our sales consultant Trevor Kovacs, he met us promptly and took his time to answer any questions we had throug More

by KBTNPS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Kovacs
May 01, 2023 -

Toyota of Kent responded

Kbtnps, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

April 27, 2023

Always receive fast, friendly and efficient service every time I bring my car in. They always explain why if any work needs to be done. More

by HAYES9476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Toyota of Kent responded

Hayes9476, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

April 27, 2023

I have worked with Toyota in Kent for many years. Don Joseph Toyota was so good to me, having leased more than a few cars and now have purchased one. Toyota of Kent is proving to be on par with Don More

by BSLIFE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blazsik
May 01, 2023 -

Toyota of Kent responded

Bslife1, we are so pleased you enjoyed your visit to Toyota of Kent!

April 26, 2023

In search of a car? Toyota of Kent is a great place to do business More

by DARRELLSULLINS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shepard
May 01, 2023 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 26, 2023

I had a wonderful experience. They were very straightforward with the details and the financing. I didn't feel like they were trying to take advantage of me like I have at other d More

by WENDYLEE9631
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Toyota of Kent responded

Wendylee9631, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 25, 2023

John Blazsik in the service department is wonderful to work with! Thank you, John! 5 stars More

by PAMIEDB01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blazsik
May 01, 2023 -

Toyota of Kent responded

Hello Pamiedb01, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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