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Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,127 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,127 reviews

May 13, 2023

They have always worked to accommodate me when I needed service and this time was no exception. More

by RWDEURING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
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May 19, 2023 -

Toyota of Kent responded

Rwdeuring, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

I should not have to double check the contract to see that everything the salesman and I agree upon is in writing. I know people will say it is wise to do so but a "good" salesman will cover you for that More

by TEXT.C8
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Toyota of Kent responded

Hi there, I would like to get some more details about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at 330.673.2200 and ask for our Customer Relations Manager Kaylee at your earliest convenience and we will do our best to resolve this with you. Thank you again fr your feedback and we hope to be at service in the future.

May 12, 2023

I have been happy with the communication and service. My service person has been friendly and nice Thanks for the car washes More

by ckelling68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
May 23, 2023 -

Toyota of Kent responded

Hello Ckelling68, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

May 11, 2023

Always professional, courteous and helpful! They also are fast in servicing my car. They go the extra mile to give updates via text and phone, More

by MARIEKE.MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service
Report | Print
May 19, 2023 -

Toyota of Kent responded

Hi Marieke.mw, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2023

Don Grand lived up to his name! He was not pushy, but understanding and offered me a coupon to help ease the costs! Now THAT'S Customer Service!!!! More

by HJINMAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Grand
Report | Print
May 19, 2023 -

Toyota of Kent responded

Hjinman46, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 10, 2023

I have a problem with my Toyota canary so I took it to Toyota of Kent and they have diagnosed the problem. Now I am going to take it back and have them fix it.So far so good. More

by BEAVER1356
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 12, 2023 -

Toyota of Kent responded

Beaver1356, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Beaver1356, thanks for taking the time to leave a review.

May 10, 2023

I have 4 Toyota, always have them serviced here. Great service, I am happy with the service every time. More

by DINHPHAMOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blazsik
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May 12, 2023 -

Toyota of Kent responded

Hi Dinhphamoh, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 09, 2023

I always appreciate the service my car receives at this dealership. Over the years I have purchased and leased new automobiles from this dealership and the previous owner. The sales and service departments More

by LCM47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Grand has been especially helpful over the years.
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May 12, 2023 -

Toyota of Kent responded

Lcm47, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

May 09, 2023

I don’t trust your Service. Because I visited your dealer shop within a month. More

by JKF319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Grand
Report | Print
May 08, 2023

Awesome service to all details. Friendly. They even wash your car. Makes me love my car More

by ASZALAYRD
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN IN SERVICE
Report | Print
May 12, 2023 -

Toyota of Kent responded

Aszalayrd, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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