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Toyota of Kent

Kent, OH

4.8
1,122 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,122 reviews

December 19, 2024

Great buying experience with Gary Shultz. Very knowledgeable, courteous and friendly. Would definitely recommend him to anyone in the market for a vehicle. More

by scooper3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Wise was very helpful as well.
December 18, 2024

I highly recommend working with Tom Powers. He is very professional and very easy to work with. He helped me to purchase a new truck. It was a great experience! More

by E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Toyota of Kent responded

Hi E, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We are delighted to hear that Tom took such wonderful care of you Happy Holidays!

December 12, 2024

Not sure how they were able to certify my vehicle with the issues, I have had. Great, I have a warranty but you don’t ever want to fight to use it. I will blast the Toyota dealership near me that couldn’t More

by mindypowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Urban
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dobson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Toyota of Kent responded

Mrs. Powers, Your Toyota Certified Warranty is with Toyota, your vehicle was sold to you as a TCUV with the warranty so there should be no issues with that warranty whatsoever. I also personally did tell you that we ordered you the new piece of glass with the metal trim that was rusting for us to put in at no cost to you, which we could not get in touch with you when the part arrived. Your car has a Toyota Certified Warranty, so any mechanical issue would be covered and I also paid for a new piece of glass for you to remove the metal surround that was starting to rust. I am unsure how I can help any further. Ryan Urban General Manager Toyota of Kent

Dec 15, 2024 -

mindypowers responded

My phone number buying the car has been the same for over 15 years. No one tried to call me to set up a time. My husband called and got the run a round. The Vehicle had issues since day 2. Why wouldn't this have been caught if it was inspected to certify? These poor service people are overworked and they only re-set the computer on my transmission and sent me on my way. I have to spend time to get them to take this H CAT seriously, time no on has and that review is for them.

Dec 15, 2024 -

mindypowers responded

My phone number buying the car has been the same for over 15 years. No one tried to call me to set up a time. My husband called and got the run a round. The Vehicle had issues since day 2. Why wouldn't this have been caught if it was inspected to certify? These poor service people are overworked and they only re-set the computer on my transmission and sent me on my way. I have to spend time to get them to take this H CAT seriously, time no on has and that review is for them.

December 08, 2024

I recently purchased a used SUV from Andria at the Toyota of Kent dealership, and I cannot say enough good things about the experience. From start to finish, Andria Allgood provided outstanding customer serv More

by YesminPatwary
Recommend Dealer
Yes
Employees Worked With
Andria Allgood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Kent responded

Green Leaf, thank you for sharing your exceptional experience; we greatly appreciate it. We're so glad that Andria went above and beyond to make your experience outstanding from start to finish. We will be sure to pass along your kind worrds and high praises. Thank you again for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help! Happy Holidays to you and yours, Toyota of Kent.

December 07, 2024

Everyone we came in contact with was very friendly whether they were involved with the sale of my car or not. Clayton Carnes & Ashley. The one thing that I didn't like was that I was going to have More

by wavabarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Carnes
Dec 12, 2024 -

Toyota of Kent responded

Wavabarrett, we are so happy to read such a great review about Toyota of Kent! We're delighted to hear that everyone was friendly and that Ashley and Clayton took such wonderful care of you. Please let us know if there is anything else we can do for you; we are more than happy to help! Happy Holidays!

December 04, 2024

I don’t know anything about dealership . I just know Tom Powers is an outstanding person ! Very smart about what he is sales and how to set up equipment! We bought a new Tacoma and a new ra More

by Carl.miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danielle Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Toyota of Kent responded

Hello Carl.miller, thank you for your kind review; we are happy to pass along your comments to Tom Powers! Please let us know if there is anything else we can do for you; we are more than happy to help. Enjoy the rest of your week!

December 04, 2024

I get that the dealership is doing what suits them best, but their policy on prohibiting outside financing bears to bring market manipulation. Just go no haggle and be transparent with consumers would go fa More

by Stormtrooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Dec 06, 2024 -

Toyota of Kent responded

Stormtrooper, thank you for taking the time to leave us feedback about your experience with us. Enjoy the rest of your week!

November 20, 2024

Ryan went above and beyond, phenomenal customer service and an amazing facility! Definitely recommended Toyota of Kent! More

by afejes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Toyota of Kent responded

Hi Afejes, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! It's great to hear that Ryan took top-notch care of you. Have a fantastic day!

November 12, 2024

Buying experience was tremendous! From saleslady Andria,trainee Mike,salesmanager Matt, and finance manager Ben, everyone made the purchase enjoyable, instead of a hardship! Best peo More

by tinamou43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andria Allgood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike (Trainee)
Nov 14, 2024 -

Toyota of Kent responded

Tinamou43, thanks for your praise and kind comments about our Toyota of Kent team! I will be sure to pass along the compliments to each of them. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care and enjoy the rest of your week.

Nov 17, 2024 -

tinamou43 responded

You're welcome!

November 04, 2024

Kaylee Genthner is the most energetic, hard working, welcoming sales consultant I have ever met. And all was handled so quickly and efficiently! Everyone at this dealership was welcoming and helpful. It More

by Mary Lynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Toyota of Kent responded

Mary Lynn, we're happy you found Kaylee be so supportive during your experience here at Toyota of Kent. We're delighted to hear that she took top-notch care of your and delivered your a brilliant experience! Have a wonderful day!

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