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Toyota of Kenner

Kenner, LA

4.7
3,367 Reviews

2460 Veterans Blvd

Kenner, LA

70062

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Showing 3,367 reviews

October 22, 2023

Ray Brandt Toyota was a pleasure to work with in purchasing my new Toyota. Chad Legnon was wonderful in helping find the exact car that I wanted. He was professional, friendly, explained all thing More

by Akatie
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Chad Legnon, Nick Oliveri, Jeff Patten
Oct 27, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're thrilled that you had a positive purchasing experience at Ray Brandt Toyota, especially with our sales consultant, Chad. It's fantastic to know he provided you with professional, friendly service and helped you find the perfect vehicle. We truly value our customers, and it's feedback like yours that encourages us to continue delivering exceptional service. We hope you enjoy your new vehicle and look forward to assisting you in the future. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 22, 2023

Thanks to Chad for working diligently to find the exact car that I wanted. He worked tirelessly to make sure that I got exactly what I wanted. He is energetic and determined to make his customers happy. More

by Akatie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Legnon, Jeff Patten
Oct 27, 2023 -

Toyota of Kenner responded

We appreciate you sharing your positive experience with us! We're very glad to hear that Chad provided you with diligent and dedicated service throughout your car-purchasing process. His commitment to ensuring our customers are satisfied is truly commendable. It's great to know he kept you well-informed and took the time to explain all the features of your new car. Your feedback is valued, and your kind words mean so much. Thank you for choosing Ray Brandt Toyota, and we hope you enjoy every journey in your new vehicle! Ray Brandt Auto Group #WeMakeItEasy

October 22, 2023

My car was brought in 9/26/23 for paint recall. Estimated 10 days. After three weeks, 10/17/23 I called to check, I was put on hold and disconnected. Finally connected and waited for call back. Non More

by JSHILL51
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Izzy in body shop.
Oct 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience, Mr. Hill. We genuinely understand your frustrations and the inconvenience you've described. It's important to us that our customers feel heard and valued. We want to assure you that your concerns were brought to our attention and have since been addressed by our body shop team. We're committed to continual improvement based on feedback like yours, and we're here to support any future needs you may have. We appreciate your understanding. Sincerely, Ray Brandt Auto Group

October 19, 2023

Was directed to 4 people before they found my appointment. Free carwash cleaned absolutely nothing! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Cella, Takiyah Cavilear, Jason Eddlestone
Oct 19, 2023 -

Cindy responded

Was told tires would be rotated but they weren’t. Said they washed the car, but it either wasn’t washed or they simply did a terrible job. There was still bugs on car and windshield.

Nov 09, 2023 -

Toyota of Kenner responded

We're sorry to hear that your recent visit did not meet your expectations. It's clear we have areas to improve upon, especially regarding the coordination of appointments and the quality of our complimentary car wash service. We take your feedback seriously, as it is crucial for us to ensure that every customer leaves our dealership satisfied. Your experience is not indicative of the high standards we aim to maintain, and for that, we apologize. Your review has been sent to our Management team, and we hope to have the opportunity to serve you better in the future. Sincerely, Ray Brandt Auto Group

October 18, 2023

Parts missing off of the vehicle I bought, and it only came with one key. More

by HHB45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for bringing this to our attention. We apologize for any oversight; our aim is to ensure that every vehicle sold meets our high standards and your satisfaction. Please reach out to our dealership directly if you would like to discuss your concerns further. We appreciate your business and hope to have the chance to better serve you in the future. Sincerely, Ray Brandt Auto Group

October 18, 2023

Great service! Efficient and trustworthy. Everything was explained to me & the work was done well. More

by SHELBY.WAGUESPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Waguespack, Erick Burgess Sr, Douglas Montalbano, Shelia Leblanc, Lenny Thomas
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're so glad to hear that our team left a positive impression on you with their excellent service and open communication. Your satisfaction means everything to us, and we're pleased we were able to exceed your expectations. We appreciate your kind words and are grateful you chose Ray Brandt Toyota for your automotive needs. We look forward to seeing you on your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 17, 2023

I always receive courteous, efficient service at Ray Brandt Toyota. Prices are horrendous, but c’est la vie—I don’t do any shopping for service elsewhere, so I can’t make comparisons. More

by TEIREISIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr, Douglas Montalbano
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for your feedback and continued loyalty to Ray Brandt Toyota. We're delighted to hear that our service team consistently meets your expectations in terms of courtesy and efficiency. We understand your concerns about pricing, and we strive to ensure our rates reflect the quality and expertise we provide. Should you ever have any questions or need clarification on service costs, please don't hesitate to reach out to the dealership directly. We truly value your trust and business! Ray Brandt Auto Group #WeMakeItEasy

October 17, 2023

Part that was supposed to be charged wasn't and caused a delay with having to bring it back to get Part charged. Toyota need to do better!@! More

by PRICELESSBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr, Douglas Montalbano, Brad Miller
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for providing feedback about your experience with us. We genuinely value all feedback, both positive and negative, as it helps us understand our customers' experiences and make improvements when necessary. Your review has been sent to Management, but please feel free to contact the dealership directly if you have any issues or concerns you'd like to discuss at this time. We truly appreciate your business and are here to assist you in any way we can. Sincerely, Ray Brandt Auto Group

Oct 19, 2023 -

Toyota of Kenner responded

Can you please respond privately to this message with your full name and contact information so that a member of our Management team can reach out to you regarding your review? Thank you. Sincerely, Ray Brandt Auto Group

October 15, 2023

Douglas is very professional. Doug go over with you everything that has to be done to your car. More

by TWIN91VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're very glad to hear that Douglas left a positive impression on you with his professionalism and helpful service. Your satisfaction is very important to us, and we're pleased we were able to exceed your expectations. We appreciate your five-star review and are grateful you chose Ray Brandt Toyota for your automotive needs. We look forward to assisting you again next time! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

I appreciate Jason giving me good & informative info. Seems to be a good people person. More

by P.MECHE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Jason Eddlestone
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share feedback about your visit with us! We're so glad to hear that our Ray Brandt Toyota team, especially Jason, left a positive impression on you with their helpful and friendly service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

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