Toyota of Kenner

Asked to get my oil changed at 5,000 miles like i always, since i bought my vehicle spanking brand new he said he'll just reset it instead to go to 10,000 miles..I did not like that! I plan on having this t since i bought my vehicle spanking brand new he said he'll just reset it instead to go to 10,000 miles..I did not like that! I plan on having this truck for a very long time.. And as everyone know , oil change and maintenance is very pertinent to that goal! Then,i made a claim for 2 of my tires which had side wall damage.. They replaced them but then the front passenger tire sensors were reading a low 23 psi. Brought it back and come to find out, the sensors weren't properly set. It was showing the front passenger when it was the rear! After the tire replacement, it wasn't reprogram. So now ALL my sensors aren't calibrated and i have to walk around my truck each time i get in to check to make sure they're inflated properly. What really made me angry, they had JUST replaced my tires and rotated them.. And a screw so they were pristine.. Before i pulled off, the sensors was still lit up on the dash, mind you this was before ALL were out of whack and unregisterable..A brand new shop screw was imbedded in one of the new tires i had replaced. They had just returned my vehicle when i caught it , he said, it could've happened in the parking lot after.. And i got charged $65! I know it did not happen in the parking lot!!! I spent too much time,a HUGE inconvenience, came out worse than i went in and my sensors still aren't set properly! I am not interested in returning to Ray Brandt,i did not feel like part of the Toyota family! I had more concerns but at this point, I'm uninterested in voicing them cause then it'll sound like I'm rambling. More

Everyone I had contact with was awesome, including the service dept, and the cashier's. service dept, and the cashier's. More

Great great service from Giancarlos he’s the man got me my dream car and insurance in one day my dream car and insurance in one day More

Always excellent customer service! Brad is amazing and he answers all of my questions in regards to my vehicle. Brad is amazing and he answers all of my questions in regards to my vehicle. More

Ray Brandt(Eric Burgess- Service Advisor))has taken care of my vehicles for 15+ years. I love the professional, courteous service I always receive. of my vehicles for 15+ years. I love the professional, courteous service I always receive. More

Great I like coming she all way help , with my car every time, I come and tell me what I need to get done she is very good with my car time, I come and tell me what I need to get done she is very good with my car More

Recomiendo 100% buscar la ayuda de Geancarlos Chaves es un excelente vendedor que te hace sentir como familia y da lo mejor de si para asegurarse que sus clientes queden satisfechos ..muchas gracias por su un excelente vendedor que te hace sentir como familia y da lo mejor de si para asegurarse que sus clientes queden satisfechos ..muchas gracias por su excelente atencion. More

Been coming to these guys for a very long time! ! They always handle their business. Clean, prompt, and always professional. ! They always handle their business. Clean, prompt, and always professional. More

Service department is very horrible. Wish I could take my car somewhere else. Thank you Wish I could take my car somewhere else. Thank you More

Problem solved successfully but not immediately. Joi should have been offered towing or someone should have come to her vehicle to replace ties. That vehicle is covered by ultimate LDS plan but sh Joi should have been offered towing or someone should have come to her vehicle to replace ties. That vehicle is covered by ultimate LDS plan but she’s a teenager and didn’t know to ask. I’ve explained the coverage to her. More