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Toyota of Kenner
Kenner, LA
3,366 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,366 reviews
November 04, 2014
Job Well Done Dealer Principle / Director My name is Kenny Melancon. I would like to express my gratitude to the Dealership and Service Manager,” Mr. Danny Wagu Dealer Principle / Director My name is Kenny Melancon. I would like to express my gratitude to the Dealership and Service Manager,” Mr. Danny Waguespack”. The dealership “Ray Brandt Toyota” is doing everything right! Mr. Waguespack is courteous, knowledgeable and willing to go the extra mile to make sure the customer is happy. It is rare to find good customer service these days and you guys could serve as the standard for all other dealerships to follow. Mr. Danny Waguespack assistance in helping my friend with the Highlander air conditioning problem has shown the professionalism that I believe this industry needs. She had an AC problem with the car and was not satisfied with the results from the first repair. I had conversation with Mr. Waguespack last 10/25/2014 about the repair that was performed on her car. He listened with concern and explained what he believed the condition to be, at the time he examined the vehicle, after the first repair. My friend felt she had been unjustly charged for repairs served. Mr. Waguespack not only went out of his way to assist and resolve the problem; he also added a service on the car and washed it for her. I must say the professionalism of a company is not the price paid for service rendered and thinking you have satisfied the customer; it’s how the company handles customers feeling of dissatisfaction, and resolved the issues in a manner with the utmost concern for making a satisfied customer. Customers are the first to complain but never take the time to applauded or compliment. I would like to take this moment to do both for Mr. Danny Waguespack, Service Manager of Ray Brandt Toyota. Thank you for a job well done. Kenny Melancon More
by KennyMelancon
Employees Worked With
Danny Waguespack
August 19, 2014
Really great service I drive from the Westbank to have my Toyota serviced in Kenner in large part due to the service manager I always ask for named Doug. When you go for I drive from the Westbank to have my Toyota serviced in Kenner in large part due to the service manager I always ask for named Doug. When you go for service, ask for him. Professional and straight forward without all the BS I have dealt with at other dealerships. Not to mention the best customer service waiting area I have ever experienced with coffee, donuts in the morning, fresh popped popcorn, with high end leather seating around big screen TVs. Makes getting my vehicle service a pleasant experience. More
by guyp
Employees Worked With
Doug Montalbano
August 08, 2014
They Really Are Great! We have to say thank you to the team at Ray Brandt Toyota. In particular, Patrick Brown and Michael Edwards. From the time we entered the facil We have to say thank you to the team at Ray Brandt Toyota. In particular, Patrick Brown and Michael Edwards. From the time we entered the facility we felt as if the team was concerned about what we were interested in and they wanted to help us. Unlike most “pressure sales organizations”, we felt no pressure at all. Patrick Brown was especially attentive and helpful. He made us feel welcome and he helped us find exactly what we wanted. The entire process felt comfortable at Ray Brandt Toyota from sales through finance. They helped us understand what to expect and delivered all that was promised clearly with No Surprises! It’s great to deal with an organization that delivers what they promise. Thanks for making our purchase a great experience! We will be back for our next one….. Sincerely, The Kent Family More
by Troy Kent
Employees Worked With
Patrick Brown
July 28, 2014
RayBrant Toyota By far the closest to a NASCAR pit stop that I've had. Diagnosed problem correctly and I was back on the road in an hour. Harold handled paperwork a By far the closest to a NASCAR pit stop that I've had. Diagnosed problem correctly and I was back on the road in an hour. Harold handled paperwork and Lenny coordinated the service. Super team. Thanks for getting my Rav4 back on track. More
by jrochelle
Employees Worked With
Lenny Thomas
April 25, 2014
Don't go here unless you wanna get screwed....... My advice: don't even walk on their lot. Had a "deal" worked out (or so I thought) and when it came time to pick up the car, they had sold it to som My advice: don't even walk on their lot. Had a "deal" worked out (or so I thought) and when it came time to pick up the car, they had sold it to someone else. The salesman (Mike Meek) claimed it was a mistake, and that another salesman had let another customer test drive it (reportedly while he was not there), and got in an accident with it, and that they were buying it. He claimed that this other customer's insurance was going to pay for the repairs. He never called or contacted me, until I contacted him the day i was supposed to go pick it up. Then I had to drive an hour (from BR) to talk to him and find out what happened. He said he would show me pictures (never happened), asked to talk to the manager (never happened), and asked him to find another vehicle for me (never happened). BEWARE!! STAY AWAY!!! More
by BobWieber
Employees Worked With
Mike Meek
December 06, 2013
I purchased a new Toyota Land Cruiser from Ray Brandt Toyota in April of 2012. The sales experience was great, actually the reason I purchased this vehicle from the dealership was because of how easy the Toyota in April of 2012. The sales experience was great, actually the reason I purchased this vehicle from the dealership was because of how easy the sales staff was to work with. But.... From the first service visit, I have had nothing but problems. 1) My wife waited for over 4hrs for the vehicle to get an oil change (with an appointment). 2) The vehicle was brought in for a subsequent oil change, and to have the A/C looked at. - When picked up, the A/C was not even looked at, and the maintenance light was still on. I had to make several phone calls, and bring it in again to get the problem resolved. 3) The vehicle was brought in for a simple tire rotation, and supposed to be washed. After leaving the vehicle with them for 7hrs, the vehicle was still not washed. We had to wait for it yet again. I figured that when someone spends $80,000 on a vehicle, that person would receive "adequate" service, but that does not seem to be the case. I figure that since I purchased the maintenance plan, I will just bring it to another dealership to be serviced from now on. I'm not sure why these problems keep occurring, but I think that the General Manager is not doing his job. If these types of experiences continue happening, with the amount of other dealerships in the area, this dealership will definitely lose a lot of business. More
by kjauthement
Employees Worked With
Erick Burgess
December 05, 2013
We visited your website and found a 2011 Camry that we came to see and eventually purchased - Florida lease car, low miles. David Morgan was very helpful on the phone, and when we arrived we met with Dav came to see and eventually purchased - Florida lease car, low miles. David Morgan was very helpful on the phone, and when we arrived we met with David and were handed off to Abe, the salesman. Abe went on a test drive with us, we liked the car, and returned to the dealership to work out the purchase. I had researched my trade-in's worth and knew its condition, and the value for that condition. The backroom manager made two unsatisfactory offers on the trade-in, finally came down some on the sales price and up some on the trade. We were told that our credit score was about 100 points lower than it actually is - we had just checked it. The finance guy was OK, finally made a deal on the rate based on what we knew our credit score to be. I don't like being lied to. I don't like being treated like an idiot. The Camry is a great car, and I'm extremely happy with it so far. The reputation for quality and dependability was a major factor in our decision, and driving the car really sold it. I hope that the service department is reliable and honest. More
by GKantak
Employees Worked With
David Morgan, Abe Hassan, Charles Phillips, & backroom sales manager
November 13, 2013
Best experience yet when purchasing a vehicle. I would definately recommend this dealer to my friends & family. They went above & beyond to help me find the right vehicle. definately recommend this dealer to my friends & family. They went above & beyond to help me find the right vehicle. More
by Bubbles8812
Employees Worked With
Ray & Jimmie
September 28, 2013
the service waiting room is outstanding!!! cleanliness and up to date, also there were doughnuts and fresh coffe made. my vehicle was given to me on time. my truck was washed, very pleased with the servic and up to date, also there were doughnuts and fresh coffe made. my vehicle was given to me on time. my truck was washed, very pleased with the service done. More
by carlos7287
Employees Worked With
Shelia Leblanc
September 27, 2013
I went in to have a routine service on my van. They noticed a problem I wasn't even aware I was having with my front brakes. They were able to repair it while I waited. Even better, it was all covered noticed a problem I wasn't even aware I was having with my front brakes. They were able to repair it while I waited. Even better, it was all covered by my warranty! Erick took great care of me. I will definitely come back and will also reccommend this service department to my friends! More
by Gtsvs
Employees Worked With
Erick Burgess
