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Toyota of Kenner

Kenner, LA

Overview
Employees
Reviews
Vehicles
4.7
3,324 Reviews
We make it easy, we make it fun! We’re the dealership you’re going to love! We’ve got a staff that will do it right, we know what’s important it’s your time, are we right? There’s a breakfast bar full of goodies if you come in the morning, grab a seat and relax our service department is rolling! If you’re thinking about cars boy you’ve picked the right place, the Toyota of Kenner staff has so much fun in this place! We know budgets are important because we’ve got them too, so we’ll work as hard as we can to make sure it’s right for you. We know you’ve got choices, so we’ll elevate our game, with your satisfaction our #1 aim. We make it easy, not just words that we say, they're the culture we live by every single day!
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2460 Veterans Blvd

Kenner, LA

70062

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Showing 3,324 reviews

October 22, 2023

My car was brought in 9/26/23 for paint recall. Estimated 10 days. After three weeks, 10/17/23 I called to check, I was put on hold and disconnected. Finally connected and waited for call back. Non More

by JSHILL51
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Izzy in body shop.
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Oct 27, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience, Mr. Hill. We genuinely understand your frustrations and the inconvenience you've described. It's important to us that our customers feel heard and valued. We want to assure you that your concerns were brought to our attention and have since been addressed by our body shop team. We're committed to continual improvement based on feedback like yours, and we're here to support any future needs you may have. We appreciate your understanding. Sincerely, Ray Brandt Auto Group

October 19, 2023

Was directed to 4 people before they found my appointment. Free carwash cleaned absolutely nothing! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Cella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Eddlestone
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Oct 19, 2023 -

Cindy responded

Was told tires would be rotated but they weren’t. Said they washed the car, but it either wasn’t washed or they simply did a terrible job. There was still bugs on car and windshield.

Nov 09, 2023 -

Toyota of Kenner responded

We're sorry to hear that your recent visit did not meet your expectations. It's clear we have areas to improve upon, especially regarding the coordination of appointments and the quality of our complimentary car wash service. We take your feedback seriously, as it is crucial for us to ensure that every customer leaves our dealership satisfied. Your experience is not indicative of the high standards we aim to maintain, and for that, we apologize. Your review has been sent to our Management team, and we hope to have the opportunity to serve you better in the future. Sincerely, Ray Brandt Auto Group

October 18, 2023

Parts missing off of the vehicle I bought, and it only came with one key. More

by HHB45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 19, 2023 -

Toyota of Kenner responded

Thank you for bringing this to our attention. We apologize for any oversight; our aim is to ensure that every vehicle sold meets our high standards and your satisfaction. Please reach out to our dealership directly if you would like to discuss your concerns further. We appreciate your business and hope to have the chance to better serve you in the future. Sincerely, Ray Brandt Auto Group

October 18, 2023

Great service! Efficient and trustworthy. Everything was explained to me & the work was done well. More

by SHELBY.WAGUESPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Waguespack
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Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're so glad to hear that our team left a positive impression on you with their excellent service and open communication. Your satisfaction means everything to us, and we're pleased we were able to exceed your expectations. We appreciate your kind words and are grateful you chose Ray Brandt Toyota for your automotive needs. We look forward to seeing you on your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 17, 2023

I always receive courteous, efficient service at Ray Brandt Toyota. Prices are horrendous, but c’est la vie—I don’t do any shopping for service elsewhere, so I can’t make comparisons. More

by TEIREISIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for your feedback and continued loyalty to Ray Brandt Toyota. We're delighted to hear that our service team consistently meets your expectations in terms of courtesy and efficiency. We understand your concerns about pricing, and we strive to ensure our rates reflect the quality and expertise we provide. Should you ever have any questions or need clarification on service costs, please don't hesitate to reach out to the dealership directly. We truly value your trust and business! Ray Brandt Auto Group #WeMakeItEasy

October 17, 2023

Part that was supposed to be charged wasn't and caused a delay with having to bring it back to get Part charged. Toyota need to do better!@! More

by PRICELESSBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Miller
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Oct 19, 2023 -

Toyota of Kenner responded

Thank you for providing feedback about your experience with us. We genuinely value all feedback, both positive and negative, as it helps us understand our customers' experiences and make improvements when necessary. Your review has been sent to Management, but please feel free to contact the dealership directly if you have any issues or concerns you'd like to discuss at this time. We truly appreciate your business and are here to assist you in any way we can. Sincerely, Ray Brandt Auto Group

Oct 19, 2023 -

Toyota of Kenner responded

Can you please respond privately to this message with your full name and contact information so that a member of our Management team can reach out to you regarding your review? Thank you. Sincerely, Ray Brandt Auto Group

October 15, 2023

Douglas is very professional. Doug go over with you everything that has to be done to your car. More

by TWIN91VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your experience with us! We're very glad to hear that Douglas left a positive impression on you with his professionalism and helpful service. Your satisfaction is very important to us, and we're pleased we were able to exceed your expectations. We appreciate your five-star review and are grateful you chose Ray Brandt Toyota for your automotive needs. We look forward to assisting you again next time! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

I appreciate Jason giving me good & informative info. Seems to be a good people person. More

by P.MECHE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Eddlestone
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Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share feedback about your visit with us! We're so glad to hear that our Ray Brandt Toyota team, especially Jason, left a positive impression on you with their helpful and friendly service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

Very professional I waited for my car and it took only about 40 minutes. Thanks to everyone. More

by Pfaucheux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Miller, Brett Hernandez
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Oct 16, 2023 -

Toyota of Kenner responded

Thank you so much for sharing your positive experience with us! We love to hear that our commitment to excellent service and professionalism resonates with your experiences at Ray Brandt Toyota. Our team works hard to ensure every customer leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We really appreciate your five-star review and are here for you anytime you need us in the future! Ray Brandt Auto Group #WeMakeItEasy

October 13, 2023

Their service is just what you want from a dealership. : courtesy, convenience, capability, cleanliness, efficiency! Car ready when promised. More

by ANTIK5105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share feedback about your visit to Ray Brandt Toyota with us! We're very glad to hear that our team left a positive impression on you with their helpful and friendly service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

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