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Toyota of Kenner

Kenner, LA

Overview
Reviews
4.7
3,366 Reviews
Call Dealership (504) 702-6926
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2460 Veterans Blvd

Kenner, LA

70062

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Showing 3,366 reviews

February 07, 2024

Service was excellent My vehicle has a purge valve issue - the part is on back order they were able to bypass the problem so I can drive my vehicle safely More

by Dorass55
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Douglas Montalbano
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Feb 08, 2024 -

Toyota of Kenner responded

Thank you for your 5 star review of our Service Department. We are grateful for our knowledgeable technicians that's for sure. It is always good to hear when we provide satisfactory customer service. We aim to continue doing so. Again thank you for sharing your experience.

February 06, 2024

He is the best employee in sales and really gives a lot of input for the best for his buyers..and he is a very good person 👌🙏 More

by Putu Krishna Bhakta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bang Bui, Douglas Montalbano, Woody Gregoire, Chad Legnon, Mario Mejia, Jeff Patten, Roberto Rocha
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Feb 08, 2024 -

Toyota of Kenner responded

We appreciate you taking the time to provide your feedback. It is a pleasure to hear that Chad's customer service was to your satisfaction. He is definitely hardworking, knowledgeable and pleasant all around. Thank you for sharing.

February 05, 2024

Service for 60,000 mile service. Went well. Some maintenance items needed attention and were fixed. 4Runner runs great! More

by John
Recommend Dealer
Yes
Employees Worked With
Eric is my service person
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Feb 08, 2024 -

Toyota of Kenner responded

Maintaining your vehicle is the key to its longevity. We are thankful that you have chosen us to go along on the journey. Erick is a hardworking and knowledgeable Service Advisor. We have been lucky to have him as a member of our team for a very long time. We appreciate your feedback and look forward to a continued relationship.

February 05, 2024

Friendly , efficient staff . Service in a timely manner . Everything clearly explained . Next appt set up . Doug Montalbano is spectacular, always helpful and accommodating. More

by DRNORRIS2
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Douglas Montalbano
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Feb 08, 2024 -

Toyota of Kenner responded

Who does not want to be referred to as spectacular?! Doug is a top-notch Service Advisor. He is very thorough and knowledgeable. Happy to have hit the mark of satisfaction for you. Thank you for sharing your experience.

February 05, 2024

Everything was great did what they said need to be done. Did it all in one trip . More

by jnbcourier@cox.net
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Douglas Montalbano
Report | Print
Feb 15, 2024 -

Toyota of Kenner responded

We know that time is a precious commodity. With that being said, we always want to be timely and efficient. Doug is one of our best and he cares about providing quality customer service. We appreciate you taking the time to share your experience. We look forward to continuing to provide the same.

February 03, 2024

5 Everyone is so professional Location near my home, appointments are on time Nice waiting area with coffee More

by JKXRAY2008
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Douglas Montalbano
Report | Print
Feb 08, 2024 -

Toyota of Kenner responded

Such wonderful news! We love receiving positive feedback. It provides some assurance that we are achieving the standard of customer service for which we strive. Thank you for sharing.

February 03, 2024

Did not fix the issue I pointed out and did not communicate if it was resolved or going to be resolved More

by PMPLLY
Recommend Dealer
No
Employees Worked With
Douglas Montalbano, Douglas Montalbano
Report | Print
February 02, 2024

-Service advisor Sheila is abrasive and snippy. -Technician was awesome, he even apologized for Sheila and talked me thru the problem and solution. More

by Macktotman
Recommend Dealer
No
Employees Worked With
Shelia Leblanc, Shelia Leblanc
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Feb 15, 2024 -

Toyota of Kenner responded

Thank you for taking the time to speak with me this afternoon. I apologize for the way that you were made to feel during your service visit. We never want you to feel as though your concerns or requests are dismissed. Your feedback was a reminder that we need to slow down and listen to our customers. We need to be transparent, thorough and empathetic in our communications. And most importantly we need to treat customers with respect. We understand that your vehicle is an important piece in your day to day life. We strive to keep that in mind as we work to resolve the issue and return it in a timely manner. Again I apologize.

February 01, 2024

such a great sales men very helpful, excelente servicio situado this car dealership we will be back!! More

by senia.rodas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giancarlos Chavez
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Feb 07, 2024 -

Toyota of Kenner responded

Wonderful to hear! We love receiving positive feedback. It is what we strive for here at the dealership. We look forward to your next service.

February 01, 2024

Very pleasant and easy to deal with Put me at ease when I have to do car repairs More

by TOYOTA FAN
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano, Douglas Montalbano
Report | Print
Feb 07, 2024 -

Toyota of Kenner responded

Thank you for sharing your service experience. Doug is one of our best Service Advisor. He is very knowledgeable and trustworthy. It is reassuring to hear that you had a pleasant experience with us. We look forward to servicing you in the future.

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