Toyota of Kenner

Arrived for my appointment and was met and taken care of promptly. Left my car for First maintenance check. It was completed in a timely fashion. The people at the dealership were courteous and profession promptly. Left my car for First maintenance check. It was completed in a timely fashion. The people at the dealership were courteous and professional . More

Marginal, but perhaps unduly influenced by the bad experience when I purchased my vehicle. Purely on my recent visit to service: I waited 90 minutes for an oil change! They didn't run the car throu experience when I purchased my vehicle. Purely on my recent visit to service: I waited 90 minutes for an oil change! They didn't run the car through a wash like they usually do. On the purchase side, they screwed me on two things: 1. I was supposed to get a third row of seats, but it did not have such. The response was that the document that I accepted did not specify three rows. The vehicle that I looked at and drove, did have a third row. I even discussed when placing my order that, seeing as I would have a third row of seats I wanted running boards. The response was that my purchase was handed over from Mr. Slick to Mr. Dumb and I should have checked everything that we had discussed with Mr. Slick over the preceding week. 2. I was told that the navigation updates were free and that was confirmed by the sign in the sales room at the time, but .... it wasn't in the contract. The good news was that the customer complaints manager, after scolding my carelessness, gave me a really ugly T shirt. More

No intimidation at all whatsoever, makes you feel welcome, no pressure selling for unneeded services. All personnel seems well trained, dressed in Uniforms, well groomed. Carolyn Angelette welcome, no pressure selling for unneeded services. All personnel seems well trained, dressed in Uniforms, well groomed. Carolyn Angelette More

Ray Brandt got me the truck I wanted. When it came in they called me in a timely manner they called me in a timely manner More

Fast and dependable service by this dealership staff for a routine check in with very short wait time. a routine check in with very short wait time. More

Doug does a great job of involving what needs to be done to my car. All personal was extremely nice and friendly. to my car. All personal was extremely nice and friendly. More

Negotiated in a positive manner without pressured tactics and “slight of hand” trickery which created a fluid negotiation process. and “slight of hand” trickery which created a fluid negotiation process. More

The sale was surprisingly quick and easy. The finance man was the fastest I've seen. man was the fastest I've seen. More

Everyone was extremely nice and honest. I would definitely recommend this dealership. They explained everything that was going on with my vehicle. definitely recommend this dealership. They explained everything that was going on with my vehicle. More

Great fast service and friendly people! And no sticker shock when I got my bill 🤩 shock when I got my bill 🤩 More