Back

Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,741 Reviews

1,741 Reviews of Toyota of Hackensack - Service Center

Sort by
June 21, 2024

The entire process from start to finish was easy for my 93 year old mother. The service staff were wonderful. A huge thank you to all of them especially Marissa who made a stressful situation so easy and s More

by ELENIOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
June 20, 2024

They don’t give me chance my tire. They are fake. I have insurance. They fake More

by SAJIB.STYLE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nixon Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Tire and Wheel Insurance does not cover low tread on tires from usage. The insurance covers tires and rims from road hazards such as nails, potholes etc. No Tire and Wheel policy will cover a claim for usage. Sorry if you misunderstood what the policy covers.

June 18, 2024

All team members are very customer focused, from the person the receives the vehicle, the receptionist, the service representative and the person returning the vehicle post service. I will continue to More

by PABLOLOPEZDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
June 17, 2024

Prive given by phone not even close when i got there but i needed it More

by ESBETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Toyota of Hackensack responded

Thank you for your feedback, If you could provide what service you were provided a quote on the phone for?

June 17, 2024

Everything was fine, however the associates who dealt with me need to be a little bit more friendly. I was actually surprised because associates at Toyota are usually very friendly. More

by CARPEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

Consistent. Organized. Fort coming.The waiting area has the energy and respect that is unique. More

by DONALD.NIMPHIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Wesner, Mary Green
Jun 17, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was organized and forth coming! We appreciate your business! Thank you for choosing us for service!

June 10, 2024

First (six months) service on car and second time at Toyota of Hackensack. Job well done. Thank you! More

by Michael O. Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate your returned to us for a second time and for the servicing needs of your vehicle. We appreciate your business! Thank you for servicing with us!

June 10, 2024

I waited for my car service, it didn't take long time, I had a cop of coffee and connect to their WIFI, And Watch TV , IT WAS GREAT THANKS. More

by ASHANATA714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that service for your vehicle was respectful of your time and you enjoyed the many amenities in our customer lounge! We appreciate your business! Thank you for choosing us for service!

June 05, 2024

I was told the oil change and tire rotation was part of warranty and then boom u guys charge me 99$ when I had a oil change already two months ago , and the sticker on windshield says it clearly More

by FIFI_AYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

We bought our Toyota Highlander Hybrid there in 2008. Still servicing it there. Nice, straightforward, simple service. More

by MICKEYLEWIS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
9
...