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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,804 Reviews

1,804 Reviews of Toyota of Hackensack - Service Center

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July 24, 2022

Appointment was easy to make. Very professional staff as always. Other service recommendations on the spot. Not a long time to wait. More

by WISIENKA75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gallo Louis
July 23, 2022

So caring, courteous and professional. Been here 2 times with a last minute request that was taken care of right away. More

by cmkostianis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All service employees
July 23, 2022

Everything went very smoothly on my oil change. I’m just waiting for a condenser unit to come so my A/C can be fixed. More

by BOBHELSTOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Huncken
July 23, 2022

Check in was easy, courteous staff. My SUV was ready when they said it’s ready. Excellent overall. More

by RDBARONGN67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANGEL ALVAREZ
July 23, 2022

Terrific customer focused service center. From initial call until I picked up my car nothing but professionalism and politeness. And no hard upselling to get more money out of me. The work wa More

by shirley8590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
July 22, 2022

been here 3x fr the same thing,still nt fixed. .this mite be smh..crazy More

by stephon allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : louis gallo
July 21, 2022

I called service dept 5 times because before I could speak someone hung up finally speak to someone ask for mgr and hung up again. called again spoke to Paul villacres who said car parts in trunk they a More

by LJRZEEGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont lnow
Jul 22, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. May we ask, did you request that the service department set aside the parts prior to work being started on your vehicle?

Jul 22, 2022 -

LJRZEEGIRL responded

no.. Paul vellacres stated they would be placed in my trunk as i had not decided what i was gonna do. The mechanic threw them out. Paul did nothing wrong. He did his job. my problem was being disconnected multiple times and the mechanic arguing with husband that there no good meaning parts we kniw there no good . Mechanic denied throwing parts out. . Im over this now and have moved on. talk to your people answering phone in service not to hang up an hour before closing. all i wanted was the oarts. Have a nice day.

July 20, 2022

I have been coming here 9 years. great service.Lets you know what issues you have with your car other than what service you came in there to receive. You can decline if you choose wit More

by ALREMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
July 19, 2022

They are always polite and courteous when I bring my car for service. The wait time is bearable. I can't complain. So far, the price for the service I need has been very reasonable. I really appreciate More

by JOICEINGRAM
Recommend Dealer
Yes
Employees Worked With
Marissa
July 18, 2022

Good Cervices for my 2007 tundra friendly employees , I chose Toyota of Hackensack dealer because I do not trust in any Mecanic shop they use many of junk parts and is unsafe for everyone thanks for servic More

by Odolfredoambrocio
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mister gallo
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