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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,804 Reviews
Call Service Center (201) 488-7777

1,804 Reviews of Toyota of Hackensack - Service Center

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August 10, 2022

Susana Chiabo helped me greatly. She expedited my process in order to finish early. She was a dear and very helpful. More

by EROSETTE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana chiabo
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August 10, 2022

Excellent this time,, muy Buena atencion desde la reception hasta la entrega del carro gracias 😀 More

by OJC0528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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August 09, 2022

I have been coming to this car dealership for many years My first Van was a 2002. I am still coming with my 2011. I have never been disappointed. More

by SUNSHINEUKNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe H in service.
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Aug 09, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you have been frequenting our service department since 2002. We appreciate your business! Thank you for choosing us for service!

August 08, 2022

Service maintenance are very poor I did service Friday Monday my car broke down I change parts which they recommended me More

by Tenzin jangchup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime O'Neill
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2022 -

Tenzin jangchup responded

I dropped my car at dealer at Toyota Hackensack

Aug 09, 2022 -

Tenzin jangchup responded

They just call me now and they told me that they will charge me 1000$ to fix my car I was surprised why I have to pay extra 1000$ Toyota Hackensack is not a place to service our car

Aug 09, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. You came to us to service your vehicle on Friday. Our understanding is that your experienced an issue with your transmission on Monday. General servicing of your vehicle does not involve your transmission. Transmission like any other part can go bad at anytime. As a courtesy, we offered to assist you in regards to the transmission issue. We offered to replace a part and if it resolved the issue you were experiencing, you would only be responsible for the cost of the part. If the part did not remedy the issue, then you would not be responsible for the repair. According to our service department, you turned down the offer for us to assist you.

Aug 09, 2022 -

Tenzin jangchup responded

U guy r not telling the truth they return my at I told them fix car I will pay

August 08, 2022

Just in regards to the particular visit, service was prompt. I waited a little more than 1 hour for oil change and tire rotation, however waiting was comfortable. More

by LIEZEL.ERIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 09, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department was able to get you in and out in just over an hour. Thank you for choosing us for service! We appreciate your business!

August 07, 2022

I waited almost three hours for my car to be done just for oil change. I have to go to the front desk to ask if my car done and the lady by front desk told my that my car done about one hour ago I told h More

by WESEAHMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
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Aug 09, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We often find that service customers are often sitting outside of the service lounge where it is often hard to hear your name called. Were you present in the service lounge for the duration of your visit?

Aug 09, 2022 -

WESEAHMED responded

I was in the service lounge all the time. I have been doing my car service in this place for almost 10 years and all the time they call my cell phone this time no one called and I have to go the front desk to ask for my car.

August 06, 2022

I went for an oil change and they broke a grip piece of my car hood , I didn't go to complain. More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2022

I went for an oil change and they broke a grip piece of the hood , I didn't go to complain. More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 05, 2022

When you arrive at the dealership they greet you very nicely They take care of all paperwork and let you go inside and talk to your rep the service is great I have no complaint More

by OCASEY207601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
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August 05, 2022

The service was quick and the shuttle was on time to help me get to work. More

by BMurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
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