Toyota of Hackensack - Service Center

Very good professional service, knowledgeable and customer friendly staff. Delivered my car within the promised time. In my view, it is also beneficial to the company if the representatives enga customer friendly staff. Delivered my car within the promised time. In my view, it is also beneficial to the company if the representatives engage with customers humanely in addition to the serious business-focussed conversation. People usually appreciate and value the smile and friendly face of customer representatives. Besides, it costs nothing but ensures customers' loyalty. I see that with the sales team. The above is things that can add value. It is not a criticism of the team or their performance. Thank you. More

Poor communication from staff, slow to update you about the status of your car, and unrealistic wait times. I did not feel like a valued customer. the status of your car, and unrealistic wait times. I did not feel like a valued customer. More

Was told no chance to get car service as no appointment was placed. I went online and got the appointment 20 minutes after and there was definitely chance to get the car service. Terrible customer service was placed. I went online and got the appointment 20 minutes after and there was definitely chance to get the car service. Terrible customer service More

Everyone was awesome from start to finish. Professional throughout. Quick service, I was done within a hour Professional throughout. Quick service, I was done within a hour More

i'll bring my truck for road force wheel balancing. they make the shaking worst. they make the shaking worst. More

Great services but i had to wait 2 hours just for a oil change 🤦🏾‍♀️ Need to work on the waiting time. change 🤦🏾‍♀️ Need to work on the waiting time. More

Delivered above my expectations, removed a difficult sticky stain on the driver’s seat. Now looks as though it never happened! sticky stain on the driver’s seat. Now looks as though it never happened! More

The automotive service department of this dealership is accommodating, efficient,, diligent, friendly, responsible, knowledgeable and honest. accommodating, efficient,, diligent, friendly, responsible, knowledgeable and honest. More

Work seemed appropriate but key fob returned to me broken. Fix offered didn't work. Fob now held closed with electrical tape. Very frustrating and wish I has not asked them.to change the battery. broken. Fix offered didn't work. Fob now held closed with electrical tape. Very frustrating and wish I has not asked them.to change the battery. More

I would like to thank the mechanics, receptionist and the service department for their caring. service department for their caring. More