Toyota of Hackensack - Service Center

My only experience with this dealership has been through their service department and while the service was mostly adequate and the communication was very thorough, I would not take repairs to this worksho their service department and while the service was mostly adequate and the communication was very thorough, I would not take repairs to this workshop for anything other than warranty/recall service. More

When I got the invoice , it was unclear as to what was included in my tune up . Would like someone to call me to go over what was included . included in my tune up . Would like someone to call me to go over what was included . More

For the expirience of the first time purchase at this particular dealershipi would have to say a completely average interaction,they did run five hard inquries on my credit. Could be better at answering particular dealershipi would have to say a completely average interaction,they did run five hard inquries on my credit. Could be better at answering phones instead of going directly to get ahold of someone.The general manager did send me generic welcome/question message how was the whole treatment over there but that was it,no response on my response.I will see how we proceed with the further service and other interactions and update the review . More

Professional and approachable staff at the service center. My car was completed on time as promised. center. My car was completed on time as promised. More

People are not transparent in providing information. I got the car serviced on November and it was very close to six months maintenance. Multipoint inspection was done at that time but denied it was not I got the car serviced on November and it was very close to six months maintenance. Multipoint inspection was done at that time but denied it was not done when I called the service center this December for tyre pressure alarm on the dash board. I understood the reason was to add more labor charges. This is really bad. On top of it, six month maintenance label on the windshield was not changed. This shows the seriousness in your job. I really doubt the quality of the work done at your service center. More

Great customer service and great concern of accommodating your needs.Great mechanics .I’m very happy your needs.Great mechanics .I’m very happy More

Really bad experience lately agent was very rude and not helpful lied to me made me waiting over 3 hours for not get things done as I was told once she give me the paper when I came in...On top lied about w helpful lied to me made me waiting over 3 hours for not get things done as I was told once she give me the paper when I came in...On top lied about what she offered me afterward which was not true . More

good service , exellent , reliable , good team , start in checked in the Car ...then in the customer service...then in service agent...then in waiting Area ...after an hour the Car Check up Sevice is Done... checked in the Car ...then in the customer service...then in service agent...then in waiting Area ...after an hour the Car Check up Sevice is Done...then in customer service for payment / clearance to Checked out the Car ...Nice Work and Keep Going !!!! More

Went for service. Received an estimate that was 2x more than it should have been. Paid 180 dollars for them.to look at it. Went elsewhere and paid the correct price. Received an estimate that was 2x more than it should have been. Paid 180 dollars for them.to look at it. Went elsewhere and paid the correct price. More