Toyota of Hackensack - Service Center

I like the quick service, free shuttle for pickup & drop off, service center is better than their car sales department (past experience). off, service center is better than their car sales department (past experience). More

Exceptional service as always. Kept up to date on progress and when I could get car back. Kept up to date on progress and when I could get car back. More

Service took longer than expected. It was our first service for a new 2024 Prius. Took 2 hours. It was our first service for a new 2024 Prius. Took 2 hours. More

Service department is great and understanding the last time I went in for service. Gave me a call and prices on recommendations for my truck I appreciate that. Dropped the truck off early and was ready ar time I went in for service. Gave me a call and prices on recommendations for my truck I appreciate that. Dropped the truck off early and was ready around mid day. Only wish I had a loaner because I had to make arrangements for travel to work but all in all great experience More

Very good and professional the service was excellent,I would recommend the service to friends and family.thanks would recommend the service to friends and family.thanks More

Very professional! From making appointment to completion of service, easy and pleasant. This is the Toyota dealership I want to continue to use. From making appointment to completion of service, easy and pleasant. This is the Toyota dealership I want to continue to use. More

Everyone is very friendly, not very efficient, except for the lady at the front desk There seems to be a lack of knowledge poor performance and terrible customer service in the parts department. Poor commu the lady at the front desk There seems to be a lack of knowledge poor performance and terrible customer service in the parts department. Poor communication between service and parts. Nobody has answers and bounces you around. Spent 3 days, went through 4 people just to order and get a spare tire. Very disappointed. Definitely go somewhere else for future service. More

The service technician was very professional and informative regarding my car issue. He provided great service. Thank you informative regarding my car issue. He provided great service. Thank you More

Issues: When I dropped the car I was told around 3 hours. It took almost 6 New tires installed, but inflation pressure was WAY off: Spec was 35/33 PSI (front/rear). Tires were inflated to 45 psi all hours. It took almost 6 New tires installed, but inflation pressure was WAY off: Spec was 35/33 PSI (front/rear). Tires were inflated to 45 psi all around. If they can’t even get tire pressure right I have doubts about other work that was done. More