Toyota of Hackensack - Service Center

I have been servicing my vehicle at this center for 5 years now and their services has always been exceptional. Charges are reasonable, quick turnaround but be prepared to get discount coupon mails every years now and their services has always been exceptional. Charges are reasonable, quick turnaround but be prepared to get discount coupon mails every 3 weeks once you are due for service. Probably they don't know they can save on papers by sending their discount coupons by email rather than physical mails. More

I was able to make a quick appointment. The service was excellent in and out, as always. The service was excellent in and out, as always. More

Great customer service! ! Thank you for making my time at your dealership quick and worry free. . ! Thank you for making my time at your dealership quick and worry free. . More

Very good and very professional. It’s very consistent when I bring my Toyota to Hackensack.Well done..!! It’s very consistent when I bring my Toyota to Hackensack.Well done..!! More

They were very fair, no hidden fees like you get with some other dealerships. Overall a very good experience. some other dealerships. Overall a very good experience. More

Really great experience. Treated with great respect. All my questions were answered and they went above and beyond to ensure I was satisfied. Definitely recommend Toyota of H Treated with great respect. All my questions were answered and they went above and beyond to ensure I was satisfied. Definitely recommend Toyota of Hackensack, and Jeff Canlas as the Sales Rep. More

Easy to set up an appointment. Easy to deal with. Very courteous. Thank you very much! Easy to deal with. Very courteous. Thank you very much! More

I dropped off my 2022 Toyota sienna with 20 K miles for an oil change. Upon picking up the vehicle After starting, it sounded like a tractor trailer. I went back inside, spoke to the service adviser and af an oil change. Upon picking up the vehicle After starting, it sounded like a tractor trailer. I went back inside, spoke to the service adviser and after they checked the oil gauge, there was no oil in the engine. The tech forgot to put oil. This could have damaged my engine I’m not sure how someone can be this incompetent. Anyways, to make a long story short, the service manager offered a free oil change in the future. This just does not reside well. I had also requested the customer relations manager to return my call After receiving the survey , but so far I have not heard from anyone. More

I came for the rear camera recall on my Crown. It should have taken 1.5-2hours. I was told after 90 mins I needed a new tire, fine. 2 hours hours later I had to ask about the status and was taken It should have taken 1.5-2hours. I was told after 90 mins I needed a new tire, fine. 2 hours hours later I had to ask about the status and was taken to see my car. it was obvious the work had just been done on the camera and the new tire was not yet mounted. I also had requested help with my Remote app which wouldn't connect. The tech said they needed half an hour to address this but the service rep had not told them I needed this help. I couldn't wait. 4.5 hours after I arrived I left with no resolution on the Remote app. Poor communication. Clearly my car wasn't addressed until hours after I arrived. Very poor experience and it will cause me to think twice about service at TOH. More

I was told I needed to change the air & cabin filter and when I said no , I will do it myself - they left the filter open. when I said no , I will do it myself - they left the filter open. More