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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,762 Reviews

1,762 Reviews of Toyota of Hackensack - Service Center

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October 02, 2024

I was told the oil change and back seat belt recall will take a little bit over 1 house. But it took 4 hour. And the interior was super dirty and messy. Never going back for service again. More

by KC2929777
Recommend Dealer
No
Employees Worked With
Paul
September 30, 2024

The invoice said we declined the complimentary multi-point inspection but they did not even ask if we wanted one. More

by ERICAS.SANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

El servicio fue muy bueno, me explicaron todo lo que le hicieron al carro. Le revisaron todo More

by ANTONIO MORI_50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
September 28, 2024

The service was good, however they said 30 minutes for tires rotation, and it turned out more than 2 hours More

by FRANELTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
September 26, 2024

Muy triste los del servicio no han podido reparar el o los daños de el carro súper malo que me vendieron More

by EXAGERADAMENTEBIENGRACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Courteous and efficient. There was an unexpected wait time as I was only getting a spare key programmed. More

by palombos
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

They did it faster and in on time. Good costumer service. Very polite. Thank you so much. More

by RMESIASV
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Usually personal is very polite and professional. My husband took the car in and he felt the service personnel needs better interpersonal skills. The service staff gave him the incorrect receipt and More

by CALSTON813
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Waited two and half hours for an oil change. The service advisors didn't know who i was, where my car was or what service I had. More

by MOSESONDC
Recommend Dealer
No
Employees Worked With
I don't remember due two I had two advisors a red head guy and nasty women
September 17, 2024

Everyone I encountered was very nice and helpful and answered all my questions I had. More

by TULY PAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who assist me
Sep 24, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that everyone you encountered in service was nice and helpful during your service visit! Thank you for choosing us for service! We appreciate your business!

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