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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,741 Reviews

1,741 Reviews of Toyota of Hackensack - Service Center

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August 29, 2024

Great staff. The entire team was very professional. I was treated well. waiting area is very accommodating More

by DOWARE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Wesner, Mary Green
August 28, 2024

This review is for a sales experience. First time buying there. Catherine Watkins was a pleasure to work with on my purchase of a used White 2023 TRD Off Road 4Runner. Overall, appear More

by epcmpj
Recommend Dealer
Yes
Employees Worked With
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that working with Catherine was a pleasure! We appreciate your business! Enjoy your 4Runner!

August 27, 2024

I had an apt for 7:30am. I was not given an update. Finally, I went up at 9am to inquire. My car was still not ready until after 10am. All I had were tires roasted and balanc More

by JRZYSHARK
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Easy to deal with the dealership, clean place fast work done and no hassle. Good job done More

by ELIAHOUMURAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was hassle free and fast! We appreciate your business! Thank you for servicing with us!

August 27, 2024

The staff are all polite and professional. The waiting room is clean and comfortable. I've been coming here since I first bought my car 7 years ago. I believe that only necessary repairs and More

by NAPOABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Toyota of Hackensack responded

First, we would like to say we sincerely appreciate that you chose us for both sales and servicing needs for the last seven years. We always appreciate constructive feedback on how we can improve and make things better not only for the business, but for clients as well. We will do our best going forward to be respectful of your time. We appreciate your business always

August 26, 2024

Te venden lo que no es productos malos sin la revisión correspondiente y no te dicen lo que tiene o no tiene el vehículo me siento engañado More

by EXAGERADAMENTEBIENGRACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santiago
August 19, 2024

Very efficient and organized upon check in. Service done within requested time frame. No complaints. More

by BATCHCATS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Great service - was told it would take several hours to wait to get the service completed, was done in approximately 1 hour. Thanks! More

by PWEILER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

This dealership over charges for services and charges for work that is not preformed. Service manager is so rude. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Service was quicker this time around. I had a very good rep who made me feel valued More

by KEYON.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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