Toyota of Hackensack - Service Center

Service is great at Toyota of Hackensack. They are accommodating and I have no issues with services and maintenance. They are accommodating and I have no issues with services and maintenance. More

They sold me a car that had an oil leak after they promised me it was fixed. I then brought it back to them 3 more times, each time they returned it saying the problem was fixed and each time it wasn' promised me it was fixed. I then brought it back to them 3 more times, each time they returned it saying the problem was fixed and each time it wasn't. Now they’ve stopped returning my calls and my car is still leaking oil. More

Efficient, on time . Was treated politely and in fair time . All proper discounts were applied Was treated politely and in fair time . All proper discounts were applied More

Person who took my car at the very beginning was pleasant and efficient. Two receptionists were speaking Spanish to each other, and seemed fairly uninterested and indifferent. Joe was adequate but seemed tir and efficient. Two receptionists were speaking Spanish to each other, and seemed fairly uninterested and indifferent. Joe was adequate but seemed tired and bored, and he failed to apply my coupon to the price of my service, even after I showed it to him, and he assured me that he would take care of it. I asked him some questions about my service going forward, and he did answer those questions adequately. When the service was done, I was advised to consider changing some filters in my car, and I feel that based on my mileage, it was probably a bit early to consider that. I always feel like the dealership is trying to sell me something I don't necessarily need. This may not be true, but I'm basing it on experiences I've had in the past. I appreciate straightforward and honest advice, especially in these times of inflation, when we're all having to be careful about what we're spending. We all like to feel respected, and like the people we're dealing with have our best interests at heart. This creates trust and loyalty, and in the long run, you'll make just as much money! More

Service as always excellent! Staff courteous, knowledgeable and accommodating! I’m always looking forward to service all my Toyotas! Staff courteous, knowledgeable and accommodating! I’m always looking forward to service all my Toyotas! More

Very accommodating, my questions have been answered. Sales person (Ana Mayers) and Service Assistant Joseph are very helpful in regards to what you need about your vehicle. Sales person (Ana Mayers) and Service Assistant Joseph are very helpful in regards to what you need about your vehicle. More

Ordered grill parts as upgrade & black overlays , shop took job on , came out great . took job on , came out great . More

Staff are all very nice…. I am satisfied with the service thats done with my car.. thank you I am satisfied with the service thats done with my car.. thank you More

Good service and good atmosphere everyone is very nice and friendly .Really enjoyed the coffee and friendly .Really enjoyed the coffee More

Everyone is always polite, friendly and efficient Toyota of Hackensack does a great job Excellent of Hackensack does a great job Excellent More