Toyota of Hackensack - Service Center

Overall I like the dealership. But, I would prefer to stay with one (1) advisor rather than change every time I bring my vehicle. But, I would prefer to stay with one (1) advisor rather than change every time I bring my vehicle. More

Tire cup missed two after last time we got maintenance service ;please next time do any maintenance service your workers must have carefully put back on service ;please next time do any maintenance service your workers must have carefully put back on More

I have been driving toyota for 30 years. I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I took my rav 4 for service and they told me I needed brakes and some work under the hood, I agreed to do them and they were about $980. I went to pick up the vehicle and when I got home I tried to pop the hood and ensure that everything was okay but the hood did not open. I called them 4 times and left them messages they never picked up or got back to me. I was completely ignored by the service rep. On thursday I took my other vehicle for service for oil change and tire rotation. When I picked it up they told me I needed brakes and that they were yellow. I asked to look at the brakes but they told me it was too late and to just go pay at the cashier. I was a bit frustrated with this but decided that if they said it was yellow it could not have been that bad. When I drove my car home my tires were shaking and I was freaking out. I took it to mavis to double check the brakes and they told me I needed a brakes change IMMEDIATELY, and that I was running a dangerous risk with how wasted they were. They showed me the brakes and they were close to finished! I called toyota back because I wanted answers. I spoke to a manager and told her of my poor service and how angry I was with the risk that I was put in. The manager was very unsympathetic to my situation and did not offer any real solutions. I told her was not going to go back again and all she did was offer to delete my name from the database. Seemed like he did not care about the poor customer service that her team provided or about losing a loyal customer. I don't think I will ever return to this toyota again. More

Excellent service and refreshments and for what was done to service the car and the price was fsir to service the car and the price was fsir More