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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,807 Reviews
Call Service Center (201) 488-7777

1,807 Reviews of Toyota of Hackensack - Service Center

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September 24, 2023

Excellent service provided making sure that I only received the services that were recommended for my car. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip in service dept
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September 20, 2023

The dealership is good! But the waiting time of my 2key is almost 1year! They told me wait for the mail. But i never had a mail. I’m always keep calling the dealership for m More

by RONNMALLARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby luna
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Sep 21, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. Maybe this was not made clear, but the dealership has nothing to do with the notices for your second key. That letter will come from Toyota Motor Sales stating to contact the dealership to have a second key made. There are thousands upon thousands of second keys that need to be made for customers across the nation. The letters will go out in waves across several months. Please be patient and stop contacting the dealership. The dealership cannot do anything until you receive your letter. We appreciate your patience in this matter

September 18, 2023

nice and approuchable there all smile at you you feel comportable any time you talk to them More

by MANUELB1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that the service department personnel were approachable during your service visit. Thank you for servicing with us! We appreciate your business!

September 17, 2023

Employees are attentive and helpful. Addressed all my concerns and provided clear responses to my lease end questions. More

by RUTHMROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANGEL ALVAREZ
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department handled all your concerns and provided all the information you requested. Thank you for choosing us for service. We appreciate your business!

September 15, 2023

I’m not sure what the type of tires they have been putting on my Toyota Prius. They have had to change it 4-5 times this year. Unacceptable especially since the Prius does not come with a spare tire. More

by SELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who ever brings the tires in
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for leaving us feedback. If you had to change 4 tires this year, that doesn't seem out of the ordinary if they were worn down and needed replacing. Replacing worn tires is part of the regular maintenance of a vehicle. If this is the underlying issue, this is not a reason to leave negative feedback for the service department. If you had to change 4 SETS of tires, this points to some other issue going on with your vehicle. Even the lowest grade of tires would last longer than a couple of months. Did you have an alignment done when swapping the tires? Did you have the rims and suspension checked for any issues? Are you driving an excessive amount of mileage in a short time?

September 14, 2023

The guy who helped me was very professional and attentive, the service did not take too long. More

by DTANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with service was both professional and respectful of your time! You probably meant to tag Paul Villacres in service who assisted you while you were here. We appreciate your business! Thank you for servicing with us!

Sep 23, 2023 -

DTANY responded

Yes I think he is Paul Villacres

September 12, 2023

No scams, no xxxxxxxx. Simple, effective service. Staff are friendly and easy to speak to. More

by KPCAMACHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2023

Susan is a very advisor. Explain very clear if the car has any issue and give priority to resolve the issue early. More

by FCERA97243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2023

operation is efficient, reliable, comfortable. I am confident that client facing staff knows their stuff and gives me accurate estimates More

by MARKREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2023

very excellent service I have no complaints. I liked everything from the beginning. Thanks you for everything. Perfect service More

by EHERNANDEZ0530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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