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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,742 Reviews

1,742 Reviews of Toyota of Hackensack - Service Center

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September 14, 2023

The guy who helped me was very professional and attentive, the service did not take too long. More

by DTANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with service was both professional and respectful of your time! You probably meant to tag Paul Villacres in service who assisted you while you were here. We appreciate your business! Thank you for servicing with us!

Sep 23, 2023 -

DTANY responded

Yes I think he is Paul Villacres

September 12, 2023

No scams, no xxxxxxxx. Simple, effective service. Staff are friendly and easy to speak to. More

by KPCAMACHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2023

Susan is a very advisor. Explain very clear if the car has any issue and give priority to resolve the issue early. More

by FCERA97243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

operation is efficient, reliable, comfortable. I am confident that client facing staff knows their stuff and gives me accurate estimates More

by MARKREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

very excellent service I have no complaints. I liked everything from the beginning. Thanks you for everything. Perfect service More

by EHERNANDEZ0530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2023

Service was delivered in a timely and courteous manner. I was also impressed by the recommendations for future service visits. P. Bobb More

by PEBOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

Very great work on the car that’s why I give 5 stars. Communication needs improvement for updates. More

by JULIALDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

The Service Department is excellent. Joe Huncken was the service advisor for my car. Each time I brought the car for maintenance, Joe knew exactly how to immediately diagnosis the item More

by TONY4013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Huncken 5 stars
August 28, 2023

Very bad experience with customer service. No value for the customer. Direct of customer relation need huge training for how to take care customer problems or satisfaction. They loose my fu More

by FCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat director of customer relationships
August 27, 2023

Helpful, respectful and pleasant! They were very service oriented and also knowledgeable. I was pleased.! Thank you More

by Marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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