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Toyota of Hackensack - Service Center
Hackensack, NJ
1,780 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,780 Reviews of Toyota of Hackensack - Service Center
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July 05, 2013
I questioned multiple times why a "clogged drain tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this w tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this was a maintenance item, which was not covered under the warranty that the debris was caused from an external factor. I stated that a different dealership says that it should be under warranty. An hour later, the other dealership provided me with a "TECHNICAL SERVICE BULLETIN" stating that all Scion Tc's from the year 2011-2013 exhibits a condition "where water is leaking from the HVAC system. This is caused by the HVAC drain tube becoming clogged with debris." Toyota of Hackensack ripped me off $117.70 for a job that took less than ten minutes to complete. SHAME ON YOU! A formal complaint to headquarters has been filed. I WILL NEVER GO HERE AGAIN! They just lost a loyal customer. More
by jendep
Employees Worked With
Rudy Espana & Cedric Hopson
April 25, 2013
this dealership gets it! their understanding of what customer service is, is unparalelled. they always go above & beyond the call of duty. they are maintaining a level of excellence that many cannot m customer service is, is unparalelled. they always go above & beyond the call of duty. they are maintaining a level of excellence that many cannot match nowadays. since i purchased my car in 2005, i have experienced nothing but the very best care of my vehicle & have been treated with respect & courtesy at every turn. i would recommend this dealership to anyone. i now probably will only drive toyota brand because of the professionalism of the staff at Toyota of Hackensack. More
by fastdriver2
Employees Worked With
cedric hopson
April 24, 2013
My boyfriend took the car in for service. Rudy was very friendly and efficient. There were some scratches on the car and Rudy advised him on what to do. friendly and efficient. There were some scratches on the car and Rudy advised him on what to do. More
by baba1988
Employees Worked With
Rudy Espana
April 16, 2013
I don't have Domenick's name with me but he was outstanding. Great communication, customer service and attention to detail. This was my first visit here since relocating from Arkansas and I could outstanding. Great communication, customer service and attention to detail. This was my first visit here since relocating from Arkansas and I couldn't be happier. Thanks More
by gcavallo
Employees Worked With
Domenick
April 03, 2013
Dominick was excellent! He is the reason I will keep returning to Toyota of Hackensack for service! They truly know how to take care of their customers. returning to Toyota of Hackensack for service! They truly know how to take care of their customers. More
by Crberg1
Employees Worked With
Dominick
March 19, 2013
I have purchased two vehicles from Hackensack of Toyota. A major reason has been the valuable service and staff. Cedric Hopson is recognized by many customers for his knowledge, courtesy, and attention to A major reason has been the valuable service and staff. Cedric Hopson is recognized by many customers for his knowledge, courtesy, and attention to the specific requirements of each vehicle. I have recommended Hackensack of Toyota to family and friends based upon my interaction with Cedric Hopson. He brings credit to the entire dealership because of his professionialism and attention to detail. More
by Esabella
Employees Worked With
Cedric Hopson
September 09, 2012
I came into the dealership for routine service; as usual Cedric Hopson is my service advisor and he did an excellent job as usual. Great service expierence overall. Cedric Hopson is my service advisor and he did an excellent job as usual. Great service expierence overall. More
by jerzie.gyrl
Employees Worked With
Cedric Hopson
August 19, 2012
Ron worked hard at getting me a vehicle within a very limited budget. Completely stress free. I have referred others to the dealership as well. limited budget. Completely stress free. I have referred others to the dealership as well. More
by Lisad.promo
Employees Worked With
Ron Bellotti
August 07, 2012
The service that I recieved was excellent. Cedric was very friendly and answered all of my questions. My car was ready much earlier than expected. very friendly and answered all of my questions. My car was ready much earlier than expected. More
by mscoston
Employees Worked With
Cedric Hopson
