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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,835 Reviews

1,835 Reviews of Toyota of Hackensack - Service Center

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March 05, 2020

Always professional Ask for Joe, he'll take care of you in Service. And Cat is the greatest; if you have any questions or concerns, she follows up until your problem is More

by DCWOLINSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (Service); Cat (Customer Relations)
Mar 05, 2020 -

Toyota of Hackensack responded

Thank you for leaving us a review! We are glad to hear that both Joe & Cat provided excellent service in regards to servicing your vehicles! We appreciate your business! Thank you for utilizing our service department!

March 05, 2020

Friendly and efficient I arrived for service with my 6 month old granddaughter. Everyone was very helpful holding the door for the stroller and moving me along so I could f More

by SUZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Mar 05, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that everyone was helpful during your service visit and that we were able to finish your service before nap time! Thank you for utilizing our service department! We appreciate your business!

March 05, 2020

3 hours for an oil change. Service Manager/Operator, I hope you're reading this. I've been coming to this dealership for service and it gets the job done. I gave it 2 stars d More

by KORAY POLAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Latino
Mar 06, 2020 -

Toyota of Hackensack responded

Hi Koray! We are sorry to hear that your service experience was less than perfect. I would like an opportunity to speak to you regarding your experience here. My name is Jay Rim Toyota of Hackensack Internet Director 201-212-6925. I look forward to speaking with you soon.

March 05, 2020

Toyota of Hackensack has provided excellent car maintenance and service. The Service Manager and entire staff is professional, courteous and brings high quality to the table. We also congratula More

by James & Virginia Logan
Recommend Dealer
Yes
Employees Worked With
Johanna, Olga and Cedric
Mar 06, 2020 -

Toyota of Hackensack responded

Hi James & Virginia! Thank you for leaving us a 5 Star review! We are glad to hear that our service department has provided excellent maintenance in regards to your vehicle needs! We certainly appreciate that you chose us for your service needs! We appreciate your business! We will pass along the good word to Cedric!

March 05, 2020

Always a pleasant experience when I have to come there for service. Every person I dealt with from start to finish is very polite and pleasant. More

by DOWNTHESHORE22
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Mar 06, 2020 -

Toyota of Hackensack responded

Thank you for taking the time to leave us a 5 Star review! We make it a point to provide the best experience for our service customers! Thank you for choosing us for your service needs! We appreciate your business!

March 04, 2020

It's a hit. My wife had a problem with starting her car, it had nothing to do with the mechanics of the vehicle. I can not place my finger on the problem, I felt More

by STANDARDSTEAM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Toyota of Hackensack responded

Thank you for leaving us a 5 Star review! We are sorry to hear that the remote engine install did not resolve the starting issue on your wifes vehicle. We do appreciate that you took the time to leave us a review!

March 04, 2020

This location is amazing. They are truly friendly and respectful. They will answer any questions that you may have as well as give you there time. More

by tangelo.magee27
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 05, 2020 -

Toyota of Hackensack responded

Hi Tangelo! Thank you for your 5 Star review! We are glad to hear the staff was both friendly & respectful! We make it a point to provide the best customer service experience possible! Thank you for the taking the time to leave us a review!

March 02, 2020

Good friendly profesional service as usual . Always a good experience. From the guys in the service bay who check you in, to the receptionist to the service advisors, definitely assets to the de More

by LENNYTEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tech. Dawid Jaworowski, Service Advisor OLGA
March 02, 2020

loyal customer- now just disappointed I have been a loyal customer of Toyota Hackensack since 2011 when I bought my first Toyota. I now have moved farther away and came to Hackensack to bu More

by BTYFULNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mia (appt scheduled) and Stephanie Apgar (service mgr)
Mar 02, 2020 -

Toyota of Hackensack responded

Hello, I am sorry to hear about your service experience was less than 100%. I would like to see if there is something I can do to help. Please feel free to contact me directly Jay Rim Toyota of Hackensack Internet Director 201-212-6925 (jrim@toyotaofhackensack.com)

March 01, 2020

Great overall service! Shuttle service was exceptional! Friendly environment. The car service was completed very quickly and thoroughly! We love Toyota of Hackensack. Family members who purchased a car fro More

by remelyn.ragojo
Recommend Dealer
Yes
Employees Worked With
Brad Baluyut
Mar 02, 2020 -

Toyota of Hackensack responded

Hi Remelyn! Thank you for your 5 Star review! We are glad to hear that your overall service experience was exceptional! We strive to provide and quick and thorough service! We are glad to hear that your family members are all happy with their purchases from our dealership. We appreciate your business! Thank you for utilizing our service department!

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