Toyota of Hackensack - Service Center

Always professional Ask for Joe, he'll take care of you in Service. And Cat is the greatest; if you have any questions or concerns, she follows up until your problem is Ask for Joe, he'll take care of you in Service. And Cat is the greatest; if you have any questions or concerns, she follows up until your problem is resolved. First rate! More

Friendly and efficient I arrived for service with my 6 month old granddaughter. Everyone was very helpful holding the door for the stroller and moving me along so I could f I arrived for service with my 6 month old granddaughter. Everyone was very helpful holding the door for the stroller and moving me along so I could finish the oil change before nap time :) More

3 hours for an oil change. Service Manager/Operator, I hope you're reading this. I've been coming to this dealership for service and it gets the job done. I gave it 2 stars d Service Manager/Operator, I hope you're reading this. I've been coming to this dealership for service and it gets the job done. I gave it 2 stars due to the amount of wait and the $3.38 miscellaneous charge. No one deserves to wait 3 1/2 hours for an oil change. Anyone can youtube it and see how long it truly takes. I came here due to the service I originally received at the time of purchase. A customer shouldn't have to wait no more than an hour. I don't need an explanation on what the services entails and inspection and etc. More

Toyota of Hackensack has provided excellent car maintenance and service. The Service Manager and entire staff is professional, courteous and brings high quality to the table. We also congratula maintenance and service. The Service Manager and entire staff is professional, courteous and brings high quality to the table. We also congratulate Cedric Hopson on his promotion! More

Always a pleasant experience when I have to come there for service. Every person I dealt with from start to finish is very polite and pleasant. for service. Every person I dealt with from start to finish is very polite and pleasant. More

It's a hit. My wife had a problem with starting her car, it had nothing to do with the mechanics of the vehicle. I can not place my finger on the problem, I felt My wife had a problem with starting her car, it had nothing to do with the mechanics of the vehicle. I can not place my finger on the problem, I felt that, if I had a remote starter installed in the vehicle, her starting problem would end. As it turned out, that was not an answer, The starter works fine, but the safety feature of shutting the car off on entry defeated my attempt to remedy my wife's problem. I will just have to work with her some more. I does not understand the concept of keeping her foot on the brake pedal until the car starts. More

This location is amazing. They are truly friendly and respectful. They will answer any questions that you may have as well as give you there time. respectful. They will answer any questions that you may have as well as give you there time. More

loyal customer- now just disappointed I have been a loyal customer of Toyota Hackensack since 2011 when I bought my first Toyota. I now have moved farther away and came to Hackensack to bu I have been a loyal customer of Toyota Hackensack since 2011 when I bought my first Toyota. I now have moved farther away and came to Hackensack to buy my second Toyota because of the superior service I received throughout the service on my 1st Toyota Venza. I was scheduled to come pick my NYS plates up and also coordinated an install of cross bars, running boards and a remote start at Hackensack last week. I scheduled the service in Hackensack, again because of the superior service I have received in the past. However, this go round was by far superior. I received a call that my plates were in, let the girl know I needed to have the other items installed when I come to get my plates- she said she would call me back. A week later, and no call back. When I finally called- I scheduled my appt with the same girl, she noted what I needed and said it would be coordinated and smooth. When I arrive- no parts were ordered. I had to postpone a trip so that I could be available late the next day to pick the car up at this point. When I picked my car up- not only were my plates not installed and my NYS registration sticker not on my window (as were included in the service request) but I also was provided with an expired NYS temp inspection (it had expired 9 days earlier). So I had to run around the entire next day to locate a service station in upstate NY to get a new inspection (up here they do inspections by appt only)- driving around without an inspection sticker- which at this point required me to cancel my weekend plans altogether. I am really let down by this and cannot understand why the ball was dropped when you all used to provide such wonderful service to your clients. Not sure if I will be coming back at this point. Maybe save myself the 60 mile drive and just go to a local Toyota dealer instead. More

Great overall service! Shuttle service was exceptional! Friendly environment. The car service was completed very quickly and thoroughly! We love Toyota of Hackensack. Family members who purchased a car fro Friendly environment. The car service was completed very quickly and thoroughly! We love Toyota of Hackensack. Family members who purchased a car from your dealership are happy about their cars! More