Toyota of Hackensack - Service Center

Wow! They tried to rip me off! I'll be straight to the point. I needed a couple (2) of O2 sensors replaced. The said parts and labor would be 972.80 to be exact!!! Outrageous! I t I'll be straight to the point. I needed a couple (2) of O2 sensors replaced. The said parts and labor would be 972.80 to be exact!!! Outrageous! I told the service salesman to forget it. He said to me, that the parts were like 500 bucks. I bought the 2 sensor from Toyota dealership and they were 390.00. So lets do the math: 972.00-390.00= 582.00 labor! I took my car to the Goodyear mechanic, 115.00 +tax labor. Need I say more? I will not come near this dealer for service, much less for sales. More

Rudy Espana was particularly helpful to me on March 25/2014 when I came in last minute. I came to Toyota on my lunch break and despite how busy it was, he understood that my problem was a quick thing t 25/2014 when I came in last minute. I came to Toyota on my lunch break and despite how busy it was, he understood that my problem was a quick thing to resolve. He got my car up on the life and I was in and out of the shop in 30 minutes! Thanks Rudy! I brought my boss a cup of your great cappucino and he hardly knew I was gone....Aviva Weldon More

I was is dire need of routine service (light on dashboard told me so) and I called late Thursday, Rudy Espana fit me in first thing Friday morning. He said it would be an hour and service completed in 45 mi told me so) and I called late Thursday, Rudy Espana fit me in first thing Friday morning. He said it would be an hour and service completed in 45 minutes, plus they even had bagels. Dealing with Rudy was a pleasure, I joked and asked him if I could put his contact info in my phone and he said "absolutely." I love this kid, he is like the son I never had. More

This dealership is just too good to be true. for ten years now, they have treated me like i owned a Rolls-Royce, or as if i was wealthy or important dignitary or something. they have always gone beyond years now, they have treated me like i owned a Rolls-Royce, or as if i was wealthy or important dignitary or something. they have always gone beyond expectations, & i know if they treat me this way, they must treat every customer royally as well. i will always have my automobile serviced at toyota of hackensack! even when i finally have my Bentley! HA! More

this service manager went out of his way to sign me in, explain the service, charges and have my car ready before the promised time. explain the service, charges and have my car ready before the promised time. More

This was my first service experience with this dealership since the vehicle was purchased from them about two years ago. I was anticipating attempts to up-sell services but that did not happen. I dealt wit since the vehicle was purchased from them about two years ago. I was anticipating attempts to up-sell services but that did not happen. I dealt with Bill over the phone and when I mentioned the services I wanted performed, he was nice enough to alert me to the coupon online for the timing belt service which saved me 20%. Bill went above and beyond and had some extra checks performed on the truck and topped it all by having the car washed. More

I have been all my cars from this dealership for the last 13 years and use there service department and all is could say is that there the best quality service and there sales people are great I always leave 13 years and use there service department and all is could say is that there the best quality service and there sales people are great I always leave feeling I got the best deal weather purchasing a new car or the service department. If your going to buy a new car see Joseph Giglio when you buy from him you know your getting a good deal More

I have been going here for years. The staff is friendly , prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I retu prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I returned the sales manager took care of it with no drama.. Great place More

I questioned multiple times why a "clogged drain tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this w tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this was a maintenance item, which was not covered under the warranty that the debris was caused from an external factor. I stated that a different dealership says that it should be under warranty. An hour later, the other dealership provided me with a "TECHNICAL SERVICE BULLETIN" stating that all Scion Tc's from the year 2011-2013 exhibits a condition "where water is leaking from the HVAC system. This is caused by the HVAC drain tube becoming clogged with debris." Toyota of Hackensack ripped me off $117.70 for a job that took less than ten minutes to complete. SHAME ON YOU! A formal complaint to headquarters has been filed. I WILL NEVER GO HERE AGAIN! They just lost a loyal customer. More