Toyota of Hackensack - Service Center

Dealership Does Not Honor Their Coupons I received an email on my birthday that stated "15% Off Your Next Visit." I was very excited because I needed 4 new tires and I would save a good amo I received an email on my birthday that stated "15% Off Your Next Visit." I was very excited because I needed 4 new tires and I would save a good amount of money. The total came out to about $750 with labor. When I mentioned the coupon discount they said they couldn't honor the full 15%. The best they could do was 5% off the tires and $20 off the labor. I mean, this is better than nothing at all, but then why send me an email that says 15% off. I even looked through the fine print and it mentioned nothing about tires. It just said it could not be combined with other promotions. I left feeling duped and cheated on my birthday. I don't want to sound childish, but it wasn't fair. Don't send me a special discount because its my birthday and then decide you can't honor the full 15%. I'm already hesitant to bring my car for service to any Toyota service department because I always feel I end up overpaying every time. This just proves my thoughts and point. I'd rather support small business auto repair shops than keep overpaying to big corporate companies that pretend to strive to great customer service. More

Leased 2016 Toyota 4runner SR5 July19th went vehicle testing ,tried other brands of vehicles. Drove in a line & wound up here at TOYOTA OF HACKENSACK. Boy am I glad. No "stalking sa July19th went vehicle testing ,tried other brands of vehicles. Drove in a line & wound up here at TOYOTA OF HACKENSACK. Boy am I glad. No "stalking salesmen" , walked around lot @ vehicle styles I liked, then went inside to meet a Salesman. Met Jay Rim. He was SO AWESOME, no pressure asked about vehicle I was interested in, what was looking for ,etc. Took 4runner for test drive & checked it out for awhile in lot. No pressure, no rushing ,just let me & wife look ,touch, open stuff ,talk alone,etc. When decided to go over figures etc, gave us bottled water & made sure no suprises, gimmicks etc. Truly the best experience. Today August11th ordered hood bug shield yesterday, part was in @ 8am, went to pick it up, asked to install, service dept took us right in explained cost etc, wait time. We waited in waiting area, very comfy ,free wifi, big screen tv to watch olympics on. The service dept finished in timeframe given. The attention given to my vehicle was amazing, plastic over seats, papermats to protect carpet, had valet bring me vehicle & gave us nice cold bottled water. The little things in life is what makes me happy. This is my first TOYOTA , I will from now on have one in my driveway. Thank you for reading & I hope if you ever look for TOYOTA ,you will at least give them a visit. THEY WILL WIN YOU OVER. More

Very happy customer I Rene want to said that I am very please with the service I got from Toyota of Hackensack. My 4Runner runs like a Champ 😘 All the employees that wo I Rene want to said that I am very please with the service I got from Toyota of Hackensack. My 4Runner runs like a Champ 😘 All the employees that works in the service dept or very friendly. Mr. Clarke was my representative and he made sure that my truck way running smooth, he will go out of his way to please his customers. And I am very please . I give you 5 👍🏼👍🏼👍🏼👍🏼👍🏼 up Thank You!😀😀😀😀😀😀 More

NEVER AGAIN Went in for engine vibration and recall issue. Staff is less then friendly almost as if they hate working there. No sense of valued customer servic Went in for engine vibration and recall issue. Staff is less then friendly almost as if they hate working there. No sense of valued customer service. Anyway. ... I explained my issue to joe after 2 hour's he stated he didn't find a problem and he sent me on my way.. lol. U would think he would ask me to take a ride with him and explain the issue while driving the car. They adjusted my recall mats with out even a vacuum or wash.. no loaner car available either. More

Excellent Service Took my wife's 2013 Prius V Wagon for 15K service without an appointment. Was in and out of the dealership in just a little over an hour. Very courteo Took my wife's 2013 Prius V Wagon for 15K service without an appointment. Was in and out of the dealership in just a little over an hour. Very courteous and helpful. When purchasing the vehicle, however, I found their sales department to be a high-pressure low-class operation with the typical "how much do you want to pay per month" sales pitch. We purchased from Prestige Toyota which was a straightforward sales operation with no low-end games. But I would not hesitate to bring the Prius back to Toyota of Hackensack. More

Toyota of Hackensack, NJ has changed...for the better! Hence my 5 star rating across the board. For the last several years, I have brought my 2000 Toyota Avalon XLS to this dealership. Admittedly, there h Hence my 5 star rating across the board. For the last several years, I have brought my 2000 Toyota Avalon XLS to this dealership. Admittedly, there have been an occasion or two over this time period where the level of service I received was sub-par (i.e., I requested that the car be washed after an oil change and Service did not do it). That said, my most experience was an about-face / 180 degrees. In fact, the level of service was awesome! To be more specific; they took the time to detail all of the servicing needed on my car (the Service Representative I worked with, Rudy, was professional, timely, and polite), provided me with a "loaner" car, gave me a good price for all of the work (which was quite extensive in nature)...and yes, washed my car. All of the Toyota representatives I encountered came across as friendly and professional...and they smiled a lot. In summary, I would recommend Toyota of Hackensack for your servicing needs - - you may be (pleasantly) surprised. - RJM More

They washed my car! I bought my car from this dealership in 2003 and have been taking my car there for service since then. Every time I go, the experience is consistentl I bought my car from this dealership in 2003 and have been taking my car there for service since then. Every time I go, the experience is consistently good. (except one time and that was an anomaly so I will ignore it). The car has been a dream to own and I have to credit the dealership for maintaining it so well. The staff are friendly and try to accommodate the customer's needs. And THIS time, THEY WASHED MY CAR! They cleaned the inside and washed the exterior. I was amazed. BEST service ever! More

Sale cars My boyfriend and I needed to get our corolla serviced. We met A salesman walking around and he asked us about what we were driving. I was not looking My boyfriend and I needed to get our corolla serviced. We met A salesman walking around and he asked us about what we were driving. I was not looking to get a new car but my boyfriend Was talking to him. Salesman was Armando. He asked if he can appraise my car and I said sure. Then he showed us the new corolla and it was so beautiful. I wound up buying the car and trading my old one in. I love the car. The experience was great Armando was very patient and even helped us compare insurance companies so we can save money. My boyfriend and I are really happy to have met him. The next day I left my ez pass and he came and gave it to us directly. I already recommended my friends to go to Hackensack. More