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Toyota of Hackensack - Service Center
Hackensack, NJ
1,778 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,778 Reviews of Toyota of Hackensack - Service Center
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February 24, 2020
Car was serviced as quickly as possible on a Saturday and I had not made an appointment. Customer service was excellent; Olga Granda was helpful and went above and beyond. I had not made an appointment. Customer service was excellent; Olga Granda was helpful and went above and beyond. More
by EMILYJ412
Verified CustomerEmployees Worked With
Olga Granda
February 24, 2020
Toyota of Hackensack is a dealer that goes above and beyond to help customers that have out of the box problems with their vehicles and their location. beyond to help customers that have out of the box problems with their vehicles and their location. More
by GERRYZ1NC
Employees Worked With
Lou and Joe in service.
February 23, 2020
Best service My experience at Toyota has always been excellent....from the time I walk in to the time I leave. Everyone is courteous, polite and they do good work My experience at Toyota has always been excellent....from the time I walk in to the time I leave. Everyone is courteous, polite and they do good work at a reasonable price. More
by LYNNGIA53
February 23, 2020
Fantastic service Give Olga a Raise for helping us out with an emergency stop in for a tire that was damaged by a road hazard. Olga Granda is the best. Give Olga a Raise for helping us out with an emergency stop in for a tire that was damaged by a road hazard. Olga Granda is the best. More
by Jimmy Blue
Employees Worked With
Olga Granda
February 23, 2020
Very good service!! This was my second-time visit TOH in Very good service!! This was my second-time visit TOH in NJ. The first time my car remote was out of battery and the team took care of it. This time Very good service!! This was my second-time visit TOH in NJ. The first time my car remote was out of battery and the team took care of it. This time was a general maintenance service. All the staff was nice except for the service advisor. He wasn't very nice compared to other staff. I do not understand a lot of car terminology or words, it would be great if he can explain a little bit more to me. Also, he told me the price of the oil change but did not ask me if I'm okay with that price. He just informed me "the oil change is 60 dollars". I feel like I have no right to say no because they already took my car and inspect it. I hope they can tell me the price, and confirm with me whether or not I want the services. My both visits were very good, but the wait time was too long. I waited 1 hour for the first time (just to change the battery of my remote). The second time I waited one hour and half. I was not happy about the wait. More
by QUEENIEZHENG3
Employees Worked With
Joe H, Peter Maritinez
February 22, 2020
I bough my Toyota rav 4 , 2017 . Two weeks ago . I star to have brake problems since Monday 17 , tomorrow is going to be my 5 times bring the car to fix , solve the problem . In 1 week , this is ridiculous to have brake problems since Monday 17 , tomorrow is going to be my 5 times bring the car to fix , solve the problem . In 1 week , this is ridiculous , today they suppose to replace the brake pads , they didn’t ., they just put some oil on the brakes . I pcick More
by Manizalita04
Employees Worked With
Services , to bad , and I want you solve my problem . How must cost 2 stupid brake pads , stop treat me as a child ,
February 22, 2020
My experience with Toyota dealership has always been extremely professional and superbly outstanding. As you enter the vicinity you're greeted with a warm welcome and the courtesy continues to the very extremely professional and superbly outstanding. As you enter the vicinity you're greeted with a warm welcome and the courtesy continues to the very end. Every step of the process is explained to the customer so you're always informed. I really do appreciate services rendered. Hats off to the team. More
by CHALLACE
Employees Worked With
Cedric and the entire service department. , Miriam Shanken
February 22, 2020
Always the best service. Cedric is phenomenal. I trust with both my cars for many years. I never worry that my cars are not getting the best care. with both my cars for many years. I never worry that my cars are not getting the best care. More
by ADRIENNE.J.KELLY
Employees Worked With
Cedric
February 21, 2020
0 Stars. Horrible service very dissatisfied. They did not listen to the reason why I came in and so I had to leave my car multiple days for a simple fix. Since they all had no idea it was a horrible experien listen to the reason why I came in and so I had to leave my car multiple days for a simple fix. Since they all had no idea it was a horrible experience. I will not use their service ever again. They should hire people who listen and not try and push sales of the wrong equipment. More
by JLIMAXES
Employees Worked With
Curtis kikuth
September 20, 2019
Great experience Paul is a straight up dude, enjoyed my experience and walked away not feeling like I was taken advantage of. I will never go anywhere else for a car. Paul is a straight up dude, enjoyed my experience and walked away not feeling like I was taken advantage of. I will never go anywhere else for a car. More
by Kern Marshall
Employees Worked With
