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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,780 Reviews

1,780 Reviews of Toyota of Hackensack - Service Center

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March 10, 2020

Dead battery ??? This is my second Camry I purchased from your dealership. Never had a problem with my first Camry. I purchased a 2020 in late October which has 1000 More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Toyota of Hackensack responded

Hi Janice! We certainly appreciate that you came back to us for your second vehicle. In regards to your experience with the vehicles battery, just like an other part they can go bad at anytime. In addition, sometimes new vehicles on our lot may sit for extended periods without having the engine started. So unfortunately these things do periodically happen. We sincerely apologize for the inconvenience this caused and we appreciate your patience.

March 10, 2020

Easy to schedule and out in good time My experience was very good. The team did a great job with my car. No crazy wait time. It was extremely convenient that I could schedule online. More

by HERSY.CONTRERAS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 10, 2020 -

Toyota of Hackensack responded

Hi Hersy! Thank you for leaving us a 5 Star review! We are glad to hear that your service experience was good & convenient! We appreciate your business! Thank you for choosing us for service!

March 08, 2020

Great job I have been a customer for nearly 20 years and the service department always does a great job in servicing my vehicle. Keep up the great work. More

by DOCM303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric, Nick
Mar 10, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We sincerely appreciate that you have allowed us to be your dealer of choice for your servicing needs for nearly 20 years. Thank you for your business! We will continue to strive to provide the best service experience possible!

March 06, 2020

great Everything was a good and the service was great. Look forward to coming back again in the future. The car wash was a nice extra touch. More

by SREVOIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kat
Mar 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was great! We look forward to serving you again in the future. Thank you for choosing us for your servicing needs! We appreciate your business!

March 05, 2020

As usual I was very satisfied with the service I received. Regardless of the cost Toyota remains my place to have my car serviced. They do quality work in a timely manner and are always very courteous. More

by GLADMATT26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
Mar 05, 2020 -

Toyota of Hackensack responded

Thank you for leaving us a review! We do appreciate that you like the quality and timely manner in which we provide service for your vehicle. Thank you for utilizing our service department. We appreciate your business!

March 05, 2020

Always professional Ask for Joe, he'll take care of you in Service. And Cat is the greatest; if you have any questions or concerns, she follows up until your problem is More

by DCWOLINSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (Service); Cat (Customer Relations)
Mar 05, 2020 -

Toyota of Hackensack responded

Thank you for leaving us a review! We are glad to hear that both Joe & Cat provided excellent service in regards to servicing your vehicles! We appreciate your business! Thank you for utilizing our service department!

March 05, 2020

Friendly and efficient I arrived for service with my 6 month old granddaughter. Everyone was very helpful holding the door for the stroller and moving me along so I could f More

by SUZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Mar 05, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that everyone was helpful during your service visit and that we were able to finish your service before nap time! Thank you for utilizing our service department! We appreciate your business!

March 05, 2020

3 hours for an oil change. Service Manager/Operator, I hope you're reading this. I've been coming to this dealership for service and it gets the job done. I gave it 2 stars d More

by KORAY POLAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Latino
Mar 06, 2020 -

Toyota of Hackensack responded

Hi Koray! We are sorry to hear that your service experience was less than perfect. I would like an opportunity to speak to you regarding your experience here. My name is Jay Rim Toyota of Hackensack Internet Director 201-212-6925. I look forward to speaking with you soon.

March 05, 2020

Toyota of Hackensack has provided excellent car maintenance and service. The Service Manager and entire staff is professional, courteous and brings high quality to the table. We also congratula More

by James & Virginia Logan
Recommend Dealer
Yes
Employees Worked With
Johanna, Olga and Cedric
Mar 06, 2020 -

Toyota of Hackensack responded

Hi James & Virginia! Thank you for leaving us a 5 Star review! We are glad to hear that our service department has provided excellent maintenance in regards to your vehicle needs! We certainly appreciate that you chose us for your service needs! We appreciate your business! We will pass along the good word to Cedric!

March 05, 2020

Always a pleasant experience when I have to come there for service. Every person I dealt with from start to finish is very polite and pleasant. More

by DOWNTHESHORE22
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Mar 06, 2020 -

Toyota of Hackensack responded

Thank you for taking the time to leave us a 5 Star review! We make it a point to provide the best experience for our service customers! Thank you for choosing us for your service needs! We appreciate your business!

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