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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,780 Reviews

1,780 Reviews of Toyota of Hackensack - Service Center

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July 04, 2020

I was pleased with my service visit. The service representative was professional and knowledgeable. The waiting time was reasonable and I was kept informed. Thank you. More

by SONGRECO
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2020

Consistently a very positive experience My recent service on July 2 was once again a very positive and seamless experience, from start to finish, including much-appreciated virus precautions More

by PAZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hunken, Service Advisor
July 03, 2020

Is unfear I pay full price/ interest for Toyota Rava 2020 on December 28 2019 three months late Toyota of Hackensack had a special with 0 interest, I was try for different way to get the same benefit th More

by ACHE380
Recommend Dealer
No
Employees Worked With
Fred Radulic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2020 -

Toyota of Hackensack responded

Unfortunately, dealers do not have privy what programs will be three months ahead of time. The 0% interest came in a direct response to the CO-VID19 pandemic which was March & April. The dealership could not have known in December that we would have a pandemic three months later. As much as the dealership would like to offer assistance in this matter, you willingly signed and agreed to terms presented during the month of December. The dealer or the manufacturer could not have known we would have a pandemic three months later.

July 03, 2020

Service The waiting is good and not long. The guy in service is nice and told me everything is okay with my car, and done that I can get the car outside More

by NENENG18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rudy in service, Miguel Bueno
July 03, 2020

Bought Five cars from dealer in the last 20 years and their service keeps improving. They practice safe distancing and 😷 mask wearing. The employees are nice. More

by TERRI.MCFARLANE
Recommend Dealer
Yes
Employees Worked With
Stephanie Arpar.
July 03, 2020

Too many steps to see service rep (3 people)Should be Too many steps to see service rep (3 people) Should be just 2 people. Did not wash my car, Other dealership I didn’t have to ask! Nobody asked m More

by B-ISRALSKY
Recommend Dealer
Yes
Employees Worked With
Don’t see the person , Nixon Gomez
July 03, 2020

I always use Toyota of Hackensack for service. They I always use Toyota of Hackensack for service. They have a excellent reputation and the price is right. Staff are very helpful. I hope to use thei More

by EMSHACK
Recommend Dealer
Yes
Employees Worked With
Joe Huncken
July 03, 2020

Fast & Friendly Everyone from the person with whom I made the appointment through to the cashier could not be nicer! Big difference from other dealer I used to go to More

by RRITZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know any of the employee names.
July 02, 2020

knowledgeable, courteous staff, service done on time. Good, reliable staff. Convenient location. Job well done every time. The technicians are knowledgeable and do a clean reliable job! Keep up the good More

by PALD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2020

Very professional. Great customer service and workmanship. Would have given it 5 stars but... you just need to make sure that all reps that handle the cars when we dri More

by Toyota Lover!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier, Intake person behind the counter
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