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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,780 Reviews

1,780 Reviews of Toyota of Hackensack - Service Center

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July 12, 2020

Always have had great service and communication. Very organized and have taken necessary steps to ensure customer safety while bringing in vehicles for service appointments. crazy times. More

by r2dnel
Recommend Dealer
Yes
Employees Worked With
Service team
July 10, 2020

Awesome Service Team! You all made getting service Safe & Easy. Loved the odor & contaminants treatment applied to my cars AC system!!! Glad I remembered to schedule a wash More

by EPJCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot their names (not listed) but everyone was super helpful. The young woman who coordinated everything was very thorough. I totally appreciated that!
July 10, 2020

Service asked for, service received. Customer happy. Service asked for, service received. Keep up the good work. I will return for service in the future.. I found the facility clean and friendly. More

by JIMAEKEL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joseph
July 08, 2020

Everybody is rude. Don't go there!!! I was discriminated against and overcharged. The worst service ever. I love Toyota but I regret that I chose them as a dealer. I will never go there More

by NORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Wise, BOBBY GIORDANO
July 08, 2020

seamless Check in was very easy. I was kept well informed. The checkout was seamless. All in all, this was a great automotive service experience, and similar t More

by JPOATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone
July 08, 2020

The service was good. but there was no free caewash The people that work there were very nice anna meyers was very helpful..Part of the package for my 2019 toyota is free oilchange and free car wash fo More

by POOCHYCAT@hotmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Toyota of Hackensack responded

Thank you for your review. Due to the CO-VID19, we have ceased washing service customer vehicles to limit potential exposure. We hope to resume offering complimentary car washes as part of our service as soon as humanly possible.

July 08, 2020

Awesome service! Advisor was great. Tech awesome as xxxx! Greeter was super nice. 5/5 will definitely come back for my next service and more services to come. More

by PHILROSALLIS
Recommend Dealer
Yes
Employees Worked With
Jul 09, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We certainly glad to hear that you thought our service department is "awesome"! We appreciate your business and we look forward to servicing your vehicle needs in the future!

July 06, 2020

I don’t want to write a 25 word review. This is annoying. Tell your programmer. Like your dealership. Not so much this review process. More

by kathyriccardelli
Recommend Dealer
Yes
Employees Worked With
Kat - customer service, Stephanie - service
July 05, 2020

T was fast to check in, and I got a call when done. That was good. It took an hour until car was looked at. I could have stayed home longer. More

by jberkowitz01
Recommend Dealer
Yes
Employees Worked With
Amanda
July 05, 2020

Quick and reliable service. Stephanie was very efficient and pleasant to work with at the service area. She got back to me quickly when I left her a voicemail Thank you More

by EROSA600
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
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