Toyota of Hackensack - Service Center

They did a great job on my car and the people were very kind. The service was every good. I will be coming here from now on. kind. The service was every good. I will be coming here from now on. More

I took my 2019 Camry for service due to a recall for the replacement of a fuel pump. The job was done in a timely fashion. I was impressed with the number of staff who inquired whether I needed assistance replacement of a fuel pump. The job was done in a timely fashion. I was impressed with the number of staff who inquired whether I needed assistance while I was waiting outside for my car to be released. More

This is my first time using Toyota in Hackensack. I live 40 miles south of here and normally go the the Springfield NJ location. Since I work here in Hackensack your dealership was convenient for service. G 40 miles south of here and normally go the the Springfield NJ location. Since I work here in Hackensack your dealership was convenient for service. Good customer service, organized and clean facility. More

I’m very Happy at Toyota of Hackensack. I bought a Toyota in 2001 & lease Afew cars since. I’m very happy when I get Service. Bobby gets me in & out. Kathy on the phone making my appointment very ni Toyota in 2001 & lease Afew cars since. I’m very happy when I get Service. Bobby gets me in & out. Kathy on the phone making my appointment very nice. Cedric who’s been at the dealership a long time very nice. Suzana help me yesterday. Just getting the waters I’m so grateful. Thanks More

When I park my car same time people came to me I take care of car. Front desk girl check out very quick. The person did paper work he talked nice and listen my Question and answer point to point. When care of car. Front desk girl check out very quick. The person did paper work he talked nice and listen my Question and answer point to point. When my car was ready he call to me and I ask questions he gives me satisfactory answer. When I left happy boy give me water bottle. I like your service. Thank you More

Service dept lost my keys and had me waiting in the cold. Also I felt pressure to have a windshield fixed. The salesman bombarded me as soon as I pulled up. He explained quickly what was happening and next t Also I felt pressure to have a windshield fixed. The salesman bombarded me as soon as I pulled up. He explained quickly what was happening and next thing I knew I was on the phone with my insurance company. Not a great approach, yes I agreed to it but really felt it could have been explained much clearer what was happening More

Everything about Hackensack service center is superior. The staff is friendly and helpful, the waiting area is clean and comfortable, and the service is provided quickly and expertly. I know my car is in The staff is friendly and helpful, the waiting area is clean and comfortable, and the service is provided quickly and expertly. I know my car is in excellent hands -- and so am I! More

Toyota of Hackensack is a great dealer. I bought a 2018 Prius Four Touring from them and am happily trading it in soon for a 2021 model. Both times I have been beautifully served by Paulo Almaida, a terr Prius Four Touring from them and am happily trading it in soon for a 2021 model. Both times I have been beautifully served by Paulo Almaida, a terrific salesman. In between, I have used their superior Service Dept., where they are prompt and reasonably priced. I have used other Toyota dealers and Toyota/Hackensack is the best!! More

Unfortunately this was my worst customer service experience yet. I've had mediocre service at this location before but I try to stay with a dealership service center in general. Appointments are uni experience yet. I've had mediocre service at this location before but I try to stay with a dealership service center in general. Appointments are unimportant as you will still wait 2+ hours for a simple oil change. I was rushed out the door (granted it was closing time) without any explanation or review of what services were completed/not completed. Very little to no attention to customer service at this location. More

They were very efficient helpful and left in a good time with the exception of a little delay . I will recommend the dealership to my friends with the exception of a little delay . I will recommend the dealership to my friends More