Toyota of Hackensack - Service Center

I would like to recognize the young man who checked my vehicle in, although I don’t know his name . He was extremely courteous and helpful . vehicle in, although I don’t know his name . He was extremely courteous and helpful . More

Excellent service the best price in repair the best dealer for the maintenance of my Toyota thank you very much five stars is not enoughg dealer for the maintenance of my Toyota thank you very much five stars is not enoughg More

The representative person attitude was not nice. Not kind, not smile. But the one young service person who helped bring my car was very friendly!! kind, not smile. But the one young service person who helped bring my car was very friendly!! More

Everyone at this dealership is always very professional and courteous, I always service my car here even though there are plenty of nearer dealers because of the interactions with the staff. and courteous, I always service my car here even though there are plenty of nearer dealers because of the interactions with the staff. More

Everyone at the site is professional and courteous. Thank you. you. More

Everything was great. In and out in 90 minutes. Staff was very attentive. very attentive. More

I bought my Toyota there and I have gone back there for all service. I will continue to go back there for all future service. all service. I will continue to go back there for all future service. More

Even though it was a lot of customers/ clients, I was served very fast an efficiently. Top of the line and team work seems to be the formula!!! Good job!!! served very fast an efficiently. Top of the line and team work seems to be the formula!!! Good job!!! More

This is a mixed review of a recent repair experience, oil and filter change and tire rotation. As far as I can tell, the service was done correctly (except see below), the service consultant, receptionist, c and filter change and tire rotation. As far as I can tell, the service was done correctly (except see below), the service consultant, receptionist, checkin valet and delivery valet were all pleasant and competent. Why it’s a mixed review: When I made the appointment over the phone, I was told it would take about an hour, so I elected to wait for it. The service consultant said an hour to an hour and a half; marginal, but still in a reasonable range. When I was not called after 2 hours I went back to the consultant, who had my paperwork ready; which made it seem like the car had been finished sometime earlier, and I wasn’t notified. Someone could have come to see me in the waiting area, or texted me, but no one did. If I had known upfront that it would be two hours I would not have waited. 2nd problem: The tire pressures were not set correctly. The were all set to 36 PSI, yet the placard in the car clearly shows that the front tires should be 35 and the rear 33. I have my own emergency pump, so I was able to correct this. General comment: I’ve been having cars serviced for 60 years. I have never had an experience where work was completed in the promised time, the estimates were sometimes off by days, so I guess twice a 1 hour estimate is exceptionally good. But it doesn’t feel like it. Also in my experience, no service facility, dealer or independent, has ever set tire pressures correctly, and unfortunately Toyota of Hackensack is no exception. Which is why I always check tire pressures myself after a service. More

Worst customer service, no one knows what they are doing. More