Toyota of Hackensack - Service Center

I went in without an appointment and received excellent service right away. Thank you so much to the team at Toyota of Hackensack for your help. service right away. Thank you so much to the team at Toyota of Hackensack for your help. More

I bought a 2021 Tacoma in the beginning of June 2021 and ordered extras for the truck. I picked it up in late June and as still part of the sale, I was told some of the extras would arrive in about 3 weeks. ordered extras for the truck. I picked it up in late June and as still part of the sale, I was told some of the extras would arrive in about 3 weeks. In about 2 1/2 weeks some of the extras arrived and were installed; the front hood protector and the door guards. A week later I was notified the bed mat was in and I should go to the dealer. I went there and was given the bed mat. I had to unwrap and install it myself. two weeks later the drivers side door guard fell off. I brought the truck back to the dealer and had to wait 1 2/3 hours for them to put on another door edge guard. A week later I was told the window rain guards arrived. I made an app't to have them installed and went to the dealer. At the dealer I waited 2 hours for installation. two weeks later when after putting groceries in the. I went to the dealer and was told there was a two hour wait so I then made an appointment for two days later to reinstall one window rain guard. I went to the dealer and waited another 1 1/2 hours to have the guard installed. After I left the dealer, and after stopping at the store, I opened the rear drivers door and saw that the window guard had fallen off into the back seat, apparently while driving with he rear window open. I was pissed and called the dealer. The rep (Drew) told me to bring the truck back. I went to the dealer he personally took the truck to the mechanics area and had the guard reinstall the guard. He then told me that one of the clips was crooked and that is why the guard came off. Oh, I forgot, when I picked up the license plates for truck the worker put both plates on the rear of the truck (apparently because two plates looked like one plate when removed new from the package). Good thind I noticed that before I left the dealer. I bought a 2008 Tacoma at this dealer in 2008 there were no issues or problems with the dealer. Now IT APPEARS THE DEALER QUALITY AND SERVICE HAS GONE DOWN HILL. What happened to me after buying a $42,000 truck is UNACCEPTABLE. More

Good morning Ms. Kat. Your entire team was excellent. They were professional and courteous and although I had to drive an hour to get there the drive was worth it. Your staff displays adherence to T They were professional and courteous and although I had to drive an hour to get there the drive was worth it. Your staff displays adherence to The Toyota Way in respect for customers. I will continue to have my vehicle serviced there as well as buy my next vehicle there. Thank you for reaching out. Respectfully, Dr. Manuel A. Iser (Please feel free to post this message) More

Service is great, people are nice. No need to worry anything. Price is a bit high that I feel. I will recommend this to other. anything. Price is a bit high that I feel. I will recommend this to other. More

Waiting in service lobby over 45 minutes to receive the car Then Waiting extra 45 minutes to wash the car and it just cleaned from inside From out dearty car Then Waiting extra 45 minutes to wash the car and it just cleaned from inside From out dearty More

I had to wait over 4:5 hours to finish tune up and brakes and I was getting message 11:40 my car was taken for was and will be ready in 15-20 and instead I was not called to pick up and I went in the parking and I was getting message 11:40 my car was taken for was and will be ready in 15-20 and instead I was not called to pick up and I went in the parking lot to find it at 12:45 I checked in 8:15 in the morning. Also I asked for the promotional discounts on the website and I did not get all discounts. I fell every time I go there I get overcharged. More

Great work on changing my oil. No complains. Quick scheduling, right on time appointment. Location is not far from my house. So, recommend for my friends. scheduling, right on time appointment. Location is not far from my house. So, recommend for my friends. More

Always a smooth process when I need service on my truck and don’t wait long for my truck to get back to me when it’s done and don’t wait long for my truck to get back to me when it’s done More

Toyota of Hackensack took care of my Highlander in a short period of time and I don’t have to pay for my visit thank you toyota of hackensack short period of time and I don’t have to pay for my visit thank you toyota of hackensack More

Was a little slow. An hour and a half for an oil change was to long. Shouldn’t take that long. People after me were leaving before me was to long. Shouldn’t take that long. People after me were leaving before me More