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Toyota of Hackensack - Service Center
Hackensack, NJ
1,806 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,806 Reviews of Toyota of Hackensack - Service Center
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September 04, 2021
Responsive to clients needs , they did put a wrong size for my rear windshield wiper. I came back within the hour, and they put in the correct size immediatelywithout having to go thro the front desk proce for my rear windshield wiper. I came back within the hour, and they put in the correct size immediatelywithout having to go thro the front desk process skipping the paper work More
by DALEJBAYONETA
Verified Customer
September 03, 2021
Room for improvement, long time waiting foto find out what repairs were needed. I had to call after 6 hours only to find out repairs would not be done until the next day. Had to wait 2 hours for shuttle what repairs were needed. I had to call after 6 hours only to find out repairs would not be done until the next day. Had to wait 2 hours for shuttle to pick me up when I’m 5 minutes away from dealer. More
by EOTERO93
Employees Worked With
Paul
September 02, 2021
service manager and service tech were professional polite and competent. problem was identified and resolved in reasonable time. The mechanic was proficient and pleasant .the facility is attract polite and competent. problem was identified and resolved in reasonable time. The mechanic was proficient and pleasant .the facility is attractive very clean and provide seral convenient services More
by RAMAZZOTTOLOUIS
Employees Worked With
louis manager louis teck
September 01, 2021
Got appointment immediately which was great. Left car, they contacted me with issues and we agreed to get car fixed. Very informative about everything. Had pricing been better, I would give 5 stars!!! they contacted me with issues and we agreed to get car fixed. Very informative about everything. Had pricing been better, I would give 5 stars!!! More
by MSOTO2
Employees Worked With
Joe H.
August 31, 2021
In and out with no BS. They took care of my issues the first time in the time they said they would. They kept me inform on progress and did not hassle me. first time in the time they said they would. They kept me inform on progress and did not hassle me. More
by ISHARRIS
Employees Worked With
August 29, 2021
Susana is the best service advisor and the sales area tony and Jonathan munos are the best. I always recommend shop at toyota of hackensack. tony and Jonathan munos are the best. I always recommend shop at toyota of hackensack. More
by JTREMOLS.JT
August 28, 2021
i was as always very satisfied with the service I received and the additional information that was presented to me for maintenance to me car that was required and I took advantage of this information received and the additional information that was presented to me for maintenance to me car that was required and I took advantage of this information to have my car serviced. More
by AZINK14
Employees Worked With
C Hopson
August 28, 2021
Susana and Kat in service and customer relations departments are spectacular example of supreme customer service. They make me feel as part of the Toyota family departments are spectacular example of supreme customer service. They make me feel as part of the Toyota family More
by JOFAMER
Employees Worked With
Susana and Kat
August 28, 2021
Bought all my cars here and always had them serviced here with no problems.. I have always dealt with Cedric for my service needs because he was always there for me with a smile!! with no problems.. I have always dealt with Cedric for my service needs because he was always there for me with a smile!! More
by FAS43C1
Employees Worked With
Cedric Hopson
August 27, 2021
Always a great experience at Hackensack Toyota they are always so kind and professional we have been dealing with Fred Radulic and Billy Cole for years always so kind and professional we have been dealing with Fred Radulic and Billy Cole for years More
by EMDCATTANI
