Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,741 Reviews
Call Service Center (201) 488-7777

1,741 Reviews of Toyota of Hackensack - Service Center

Sort by
May 12, 2024

Easy in and out for service and a recall. Always a good experience at this dealership and I have been using them for over 20 years More

by MAVL60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Susanna
Report | Print
May 21, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you have been servicing with us for over 20 years. We appreciate your business! Thank you for allowing us to be your dealer of choice

May 11, 2024

The Toyota of Hackensack Service Center provided excellent service for my vehicle. I have no complaints. More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
Report | Print
May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department provided excellent service for your vehicle. We appreciate your business! Thank you for servicing with us!

May 08, 2024

They sent me home with a dash msg warning. My family leased 7 cars. You lost my family. Done. More

by JOHNJULIANO2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Based on your review, it seems that the maintenance light was not reset on your vehicle. We can easily reset the light on the vehicle in person or over the phone. Please let us know the best way to contact you to assist you in resetting the light. We apologize for the inconvenience.

May 06, 2024

The group was very friendly / accommodating. I would definitely recommend this dealer to my friends / family! More

by DEROSADJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but she was helpful!
Report | Print
May 07, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff was both friendly and accommodating during your visit. Referrals are always welcome! We appreciate your business! Thank you for servicing with us!

May 05, 2024

Ten service staff is very good and the service was fast thank you for the service More

by LEONSA25
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear that your service experience was respectful of your time. Thank you for your business! Thank you for servicing with us!

May 05, 2024

Service Advisor Susana was very professional and courteous. Service was completed as promised. Will ask for her on my next service visit. More

by TAICLAN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
Report | Print
May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana was professional and courteous during your service visit. We appreciate that you come to us both for your sales and service needs. We appreciate your business! Thank you for your trusting us to be your dealer of choice for both sales and service!

May 04, 2024

Great experience with service center in and out quickly. Dana was very helpful, efficient and professional. More

by Inoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
May 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Dana was helpful, efficient, and professional during your service visit. Thank you for choosing us for service! We appreciate your business!

May 03, 2024

The service department was great as always. Everyone I interacted with was friendly and professional. More

by MELLOWDJ
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
May 04, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you experience with our service department was great! We appreciate your business! Thank you for choosing us for your servicing needs!

April 30, 2024

My 2018 Camry XSE was making a weird sound so I took it up to Toyota of Hackensack. I have had my car serviced there many times before with nothing but great experiences in the past. They were able to diag More

by 201Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson (Service Manager)
Report | Print
Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! First off, thank you for actually taking the time to leave us a review regarding your positive experience here with our service department. We are glad to hear that we were able to diagnose the issue quicky and quoted you a price under what another dealership quoted you. We appreciate your business! Thank you for servicing with us!

April 29, 2024

I get the card back after the service dirty and bird dump on the car. More

by PRINCEME10
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We offer complimentary vehicle washes for service clients. You must request this service from your advisor. As for the bird "bump" the dealership is not responsible for local wildlife.

1
...
11
12
13
...
175