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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,741 Reviews
Call Service Center (201) 488-7777

1,741 Reviews of Toyota of Hackensack - Service Center

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June 02, 2024

Billy Coll was a big help during the process of buying the truck. It took me 2 months to get the vehicle but he kept in touch with me with updates More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024

I am happy. I had an issue previously which was resolved to my satisfaction this last time. Thank you. More

by LCROSS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
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May 31, 2024

as usual, very good, and that's why I keep coming back for their professional service. More

by MKFISCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience was very good. We appreciate that you have returned to service with us! We appreciate your business! Thank you for servicing with us!

May 31, 2024

all work was done efficiently and within the allotted time I was told it would take More

by Kisses3147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024

I guess they did what they needed to on the recall, being that moon actually spoke to Me about it and the paper said nothing that could have been done?? So I guess if the axel stays on the truck I will be o More

by jeffheffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one since all I got was the receptionist handing me a paper with minimal info
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May 26, 2024

I was sold a car with my problems. I was told Toyota certified meant they sold you a car with no faulty problems and great condition inside and out. My AC was busted and it messed up t More

by kiyomit01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
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Jun 01, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, the information provided in your review is not accurate. According to our records, you purchased a pre-owned Honda, not a Toyota. We cannot "certify" a vehicle from a different manufacturer. We did service the Honda Civic replacing the rear brake pads, replacing two tires, replacing the rear wiper, and replacing engine oil & filter. You took delivery of the vehicle with approximately 44,024 miles in February. You then went to service your vehicle at 51,502 miles in May. So in between taking delivery of your vehicle and your next service, you drove almost 7500 miles in a 3 month period. Issues with your AC could have happened at anytime during the three month period that you owned the vehicle.

May 26, 2024

Great service! Treat me well and my appointment right on time. Told me about issues related to my car. More

by ROB1CHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was respectful of your time. We appreciate your business. Thank you for choosing us for service!

May 26, 2024

Very good as usual. Explation was easy to uderstand and straiforward. Every thing was good, More

by TOSHI.KOSAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with service was straightforward and transparent! We appreciate your business! Thank you for choosing us for service!

May 24, 2024

Prices are fair and I've never been pressured to have extra work done . Always get my car back the time promised More

by JOHN_FOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department was always respectful of your time and money. We appreciate that you choose us for your servicing needs! Thank you for your business!

May 24, 2024

Dealership is very convenient. It was very easy to service. I enjoyed it. Thank you very much. More

by NJONGINIYIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department is both convenient and easy to use. Thank you for servicing with us! We appreciate your business!

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