Toyota of Hackensack - Service Center

First was told over the phone it would take an hour, service rep told me two hours, after three hours & not even the consideration to give me an update, I had to ask for an update & was told it would no service rep told me two hours, after three hours & not even the consideration to give me an update, I had to ask for an update & was told it would not be much longer. Whole time spent at the dealer was four & half hours. More

My experience with the service department was second to none Philp was very helpful with my concerns very professional. none Philp was very helpful with my concerns very professional. More

I was very happy with the service provided and in a timely manner. Thank you. timely manner. Thank you. More

The best writer ever. Give him a raise .very professional and should be recognized .Manager material don’t lose him Give him a raise .very professional and should be recognized .Manager material don’t lose him More

I spent almost two hours just waiting for my mirror replacement and then the manager said that they cannot do anything, because wrong parts were ordered. They returned me my car with the more broken mi replacement and then the manager said that they cannot do anything, because wrong parts were ordered. They returned me my car with the more broken mirror hanging just on its wire, More

Had a 10:00 am appointment for oil change and got out at 12:30 pm. People that came after me left before me. I had to actually ask my service person as to why was I waiting so long and that’s when he told m 12:30 pm. People that came after me left before me. I had to actually ask my service person as to why was I waiting so long and that’s when he told me that he was about to get me. More

very good experience, very well organized and it was very nice how i was contacted via text and email nice how i was contacted via text and email More

I would return to dealership again in the future. I liked the way you pull right in and everything runs smooth and efficiently. Dropped my car off and was called when it was ready for pickup which I liked the way you pull right in and everything runs smooth and efficiently. Dropped my car off and was called when it was ready for pickup which ran just as smoothly. Customer service was okay. More

This was the fastest maintenance experience I’ve ever had for this car. The shop team is always friendly and my car is in good hands. The showroom is always clean as well as the waiting area have several opt for this car. The shop team is always friendly and my car is in good hands. The showroom is always clean as well as the waiting area have several options to charge my phone and laptop. More

Both Jay and Mannix were very helpful and kind. Jay was extremely accommodating as I changed my mind about the color of my vehicle at the last minute. He worked very hard to get the color of my pre Jay was extremely accommodating as I changed my mind about the color of my vehicle at the last minute. He worked very hard to get the color of my preference. I was most grateful and very pleased. Mannix answered all of my questions about operating my car and invited me to call him if I had any further questions. Thank you, Toyota! More