Toyota of Hackensack - Service Center

Long waits. Some people work there are not customers oriented and not friendly. Please work on addressing better customer service and support. Thank you 🙏. Some people work there are not customers oriented and not friendly. Please work on addressing better customer service and support. Thank you 🙏. More

I have been servicing my vehicle at this center for 5 years now and their services has always been exceptional. Charges are reasonable, quick turnaround but be prepared to get discount coupon mails every years now and their services has always been exceptional. Charges are reasonable, quick turnaround but be prepared to get discount coupon mails every 3 weeks once you are due for service. Probably they don't know they can save on papers by sending their discount coupons by email rather than physical mails. More

I was able to make a quick appointment. The service was excellent in and out, as always. The service was excellent in and out, as always. More

Great customer service! ! Thank you for making my time at your dealership quick and worry free. . ! Thank you for making my time at your dealership quick and worry free. . More

Very good and very professional. It’s very consistent when I bring my Toyota to Hackensack.Well done..!! It’s very consistent when I bring my Toyota to Hackensack.Well done..!! More

They were very fair, no hidden fees like you get with some other dealerships. Overall a very good experience. some other dealerships. Overall a very good experience. More

Really great experience. Treated with great respect. All my questions were answered and they went above and beyond to ensure I was satisfied. Definitely recommend Toyota of H Treated with great respect. All my questions were answered and they went above and beyond to ensure I was satisfied. Definitely recommend Toyota of Hackensack, and Jeff Canlas as the Sales Rep. More

Easy to set up an appointment. Easy to deal with. Very courteous. Thank you very much! Easy to deal with. Very courteous. Thank you very much! More

I dropped off my 2022 Toyota sienna with 20 K miles for an oil change. Upon picking up the vehicle After starting, it sounded like a tractor trailer. I went back inside, spoke to the service adviser and af an oil change. Upon picking up the vehicle After starting, it sounded like a tractor trailer. I went back inside, spoke to the service adviser and after they checked the oil gauge, there was no oil in the engine. The tech forgot to put oil. This could have damaged my engine I’m not sure how someone can be this incompetent. Anyways, to make a long story short, the service manager offered a free oil change in the future. This just does not reside well. I had also requested the customer relations manager to return my call After receiving the survey , but so far I have not heard from anyone. More