Toyota of Hackensack - Service Center

Easy to set up an appointment. Easy to deal with. Very courteous. Thank you very much! Easy to deal with. Very courteous. Thank you very much! More

I dropped off my 2022 Toyota sienna with 20 K miles for an oil change. Upon picking up the vehicle After starting, it sounded like a tractor trailer. I went back inside, spoke to the service adviser and af an oil change. Upon picking up the vehicle After starting, it sounded like a tractor trailer. I went back inside, spoke to the service adviser and after they checked the oil gauge, there was no oil in the engine. The tech forgot to put oil. This could have damaged my engine I’m not sure how someone can be this incompetent. Anyways, to make a long story short, the service manager offered a free oil change in the future. This just does not reside well. I had also requested the customer relations manager to return my call After receiving the survey , but so far I have not heard from anyone. More

I came for the rear camera recall on my Crown. It should have taken 1.5-2hours. I was told after 90 mins I needed a new tire, fine. 2 hours hours later I had to ask about the status and was taken It should have taken 1.5-2hours. I was told after 90 mins I needed a new tire, fine. 2 hours hours later I had to ask about the status and was taken to see my car. it was obvious the work had just been done on the camera and the new tire was not yet mounted. I also had requested help with my Remote app which wouldn't connect. The tech said they needed half an hour to address this but the service rep had not told them I needed this help. I couldn't wait. 4.5 hours after I arrived I left with no resolution on the Remote app. Poor communication. Clearly my car wasn't addressed until hours after I arrived. Very poor experience and it will cause me to think twice about service at TOH. More

I was told I needed to change the air & cabin filter and when I said no , I will do it myself - they left the filter open. when I said no , I will do it myself - they left the filter open. More

Thank you for servicing my RAV4. I appreciate the service. Thank you. Three more words :) I appreciate the service. Thank you. Three more words :) More

I am VERY disappointed because I just received an email that I need another appointment for further service . Why didn't" your perform this service while my car was there for my 80,000 mile checkup ?????? that I need another appointment for further service . Why didn't" your perform this service while my car was there for my 80,000 mile checkup ?????? I AM VERY UNHAPPIY ABOUT THIS. More

They were very kind, very helpful, I also love how he was bilingual, and also super friendly! bilingual, and also super friendly! More

As usual very easy to make appointment, check in, and pickup. Everyone polite, helpful and cost was very good. pickup. Everyone polite, helpful and cost was very good. More

Todas las personas con quien hable fueron muy amables y cortés. El carro esta vez lo siento muy bien; solo que me hubiera gustado haber tenido que pagar un poco menos I cortés. El carro esta vez lo siento muy bien; solo que me hubiera gustado haber tenido que pagar un poco menos I More

Excellent service. I am very happy with the service provided. Will definitely have my car serviced by you. I am very happy with the service provided. Will definitely have my car serviced by you. More