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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,848 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,848 reviews

September 27, 2023

I brought my car for mpg issue. After waiting 3 hours ,you said you did not find anything,everything looks fine.you can not explain and solve my problem. I waited 3 hours and paid $ More

by ORCUN Topcu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2023

Excellent customer service fast, very helpful, polite. The sales representative was amazing, clean environment. Environment More

by ymolina73
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Del Orbe
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September 25, 2023

Good experience overall. Biggest complaint is that my wife found a razor blade in the back of truck when putting in our car seats. I am sure it was an accident but they nee More

by BMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2023

Excellent service provided making sure that I only received the services that were recommended for my car. More

by JT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip in service dept
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September 24, 2023

I was happy with the top management ( Mr. Mario Puentes) at Toyota dealership at Hackensack who was very much professional in providing his advice and finishing the deal. More

by DUBAI436
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Louissaint
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

DUBAI436 responded

Yes

September 20, 2023

You are exelent. Thank. I ma very happy for your attention. Thank al are for everything. More

by YULGAVIRIA1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Ana was 5 Stars! We appreciate your business! Enjoy your new purchase!

September 20, 2023

The dealership is good! But the waiting time of my 2key is almost 1year! They told me wait for the mail. But i never had a mail. I’m always keep calling the dealership for m More

by RONNMALLARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby luna
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Sep 21, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. Maybe this was not made clear, but the dealership has nothing to do with the notices for your second key. That letter will come from Toyota Motor Sales stating to contact the dealership to have a second key made. There are thousands upon thousands of second keys that need to be made for customers across the nation. The letters will go out in waves across several months. Please be patient and stop contacting the dealership. The dealership cannot do anything until you receive your letter. We appreciate your patience in this matter

September 19, 2023

I had such a great experience with the sales representative, Abbey. She was knowledgeable with all my questions. She was patient and very helpful. I was so happy with her service that I refer More

by shechoez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey
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Sep 21, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Abby was above and beyond your expectations! We appreciate your business! Enjoy your new purchase! Referrals are always welcome!

September 18, 2023

nice and approuchable there all smile at you you feel comportable any time you talk to them More

by MANUELB1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that the service department personnel were approachable during your service visit. Thank you for servicing with us! We appreciate your business!

September 17, 2023

Employees are attentive and helpful. Addressed all my concerns and provided clear responses to my lease end questions. More

by RUTHMROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANGEL ALVAREZ
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department handled all your concerns and provided all the information you requested. Thank you for choosing us for service. We appreciate your business!

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