Toyota of Hackensack

Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so m to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so my wife heard it also. Price quote for parts and labor was $135. I thought it was quite reasonable!!! WRONG. Actual Price was $435. $185 for an outrageously priced oxygen sensor. Internet part prices range from $35 to $85. We know dealer parts are expensive to begin with but wanted the peace of mind. $185 for part, $99 for diagnostic, $149 flat rate for replacing the oxygen sensor. I am SURE it takes 90 minutes to jack up the car, disconnect the sensor and reconnected with a new one. Called Keith the Service Rep twice to voice my complaint. Keith insisted that it is their way of doing business. No wonder Toyota Hackensack only has a 2.5 rating. They will not be getting any more of my business for sure. Left voice message with Sean (Service Mgr). Will definitely write to Toyota Public Relation if this is not resolved. More

First I called them to quote a 09 RAV4 price. I try to use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I told them their price is too high and they told me GO TO OTHER DEALERSHIP!! the internet sales is Mary, she kept saying "I am not dropping the price, you can't get the price you want". Very bad. Second I tried to go to the dealership and meet other sales. the sales is Kang, price is no good either and said the same thing: " go to other dealership if you want". Of course I went to other dealer and get my 09RAV4. More

@ hours after i picked up the car, i noticed that the car had a 'ding' or small dent. I spoke to Mario, who is the 'sales' manager. Though I expressed a concern that further damage would occur when they had a 'ding' or small dent. I spoke to Mario, who is the 'sales' manager. Though I expressed a concern that further damage would occur when they attempted to repair the ding, I was given his guarrantee that no further damage will be done to the paint and i would not be able to spot the defect. However i have no good fuzzy feeling that he will stand behind his words. I am not entirely satisfy with the solution, as it puts me in a position where I may wind up with a car that will have a real visible defect. I would have preferred if an alternative was offered. It would make me feel that the dealership would be willing to go the extra yard to earn my satisfaction. Mario basically stated 2 option, that he'll repair the ding or leave it. It sound like a take it or leave it. I made an appointment with Bill James to review the 'ding' and to discuss a resolution. I was not happy that he was not there at the apponted time. I dealt with 'Giovanti' who was pretty useless and with Mario who was not really interested with making me happy. So far my experience has turn out from good to bad. I'm am going to forward this to Toyota Customer Service. This is a classic example of how once the deal is completed, customer satisfaction becomes lip service. More

Be careful as they tend to scratch your car door and leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are c leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are careless and were seen playing around at the car repair area. You would get a call from their customer service manager for follow up. That's more of a show as he just tabulate the statistics of how many people are satisfied with their service. If you have any problem, he would only forward you to the service person. What a service?????? More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business. More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the att for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the attitude of will for helping the customer's request is terrible. They are not willing to listen to the customer's request even some savvy customer knows what to do. They insist to diagnose first even there is TSB information available through internet. And, the once acknoledged TSB, but afterwhile, the service manager(Shawn Wittenberg) declined my service just because I made a claim to TOYOTA HQ in Calif. for this outrageous experience. It is a silly act of retaliation. I really feel this dealership is not professional at all. More

Despite using our AAA membership to guarantee a hassle and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but sudden and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but suddenly had a model in their lot two weeks later. Overall, we did not get the sense that the dealer was honest in their dealings with us, and we felt they were being less than honest in trying to scare us with estimates of how long getting the model we wanted would take. More

Despite using our AAA membership to guarantee a hassle and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but sudden and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but suddenly had a model in their lot two weeks later. Overall, we did not get the sense that the dealer was honest in their dealings with us, and we felt they were being less than honest in trying to scare us with estimates of how long getting the model we wanted would take. More

Car was damaged during service Service was not done as Car was damaged during service Service was not done as promised Car was damaged during service Service was not done as promised More