Toyota of Hackensack

I was planning to purchase a minivan. I was trying to compare Toyota and Honda. I went to this dealer to test drive first. My questions to them was "1. give me a reasonable price. 2. do you have the car? compare Toyota and Honda. I went to this dealer to test drive first. My questions to them was "1. give me a reasonable price. 2. do you have the car?" I told them that I will ask Honda the same questions and do my comparison. They didn't give me any of the info at all. All they did was to tell me how stupid I am for even considering Honda. More

Mellie Dixon was very knowledgeable about the car I was interested and was very aggresive in finding the car I wanted for the price I wanted to pay. She was also very prompt in getting back to me and that interested and was very aggresive in finding the car I wanted for the price I wanted to pay. She was also very prompt in getting back to me and that meant alot to me since I wanted to purchase the car that same day. I have and will continue to recomend Mellie and Toyota of Hackensack to my friends and family. More

They are nice to you when you are coming in to buy. But once they made their money, you are on your own. I have called Toyota costumer service, but they weren’t much help ether. All they did was contactin once they made their money, you are on your own. I have called Toyota costumer service, but they weren’t much help ether. All they did was contacting the dealership to call me. They did this 3 times but the dealership never called me. More

There was hidden fee. I spent whole day to fix my There was hidden fee. I spent whole day to fix my payment error. The person in the finance department was very rude. However, the sales person was There was hidden fee. I spent whole day to fix my payment error. The person in the finance department was very rude. However, the sales person was very responsible and helped me a lot. Overall, I hated the dealer shop. I felt as they look down on me. Even though, I am young, they shouldn't look down on me as their customer !! More

DON'T EVEN THINK OF VISITING THIS DEALERSHIP , A BUNCH OF UNPROFESSIONAL & UNFRIENDLY SALESMEN WHO WILL TELL YOU ANYTHING TO GET YOU TO MEET THEIR FINANCIAL OFFICER (OR WHATEVER THEY CALL HIM), IF YOU MAD OF UNPROFESSIONAL & UNFRIENDLY SALESMEN WHO WILL TELL YOU ANYTHING TO GET YOU TO MEET THEIR FINANCIAL OFFICER (OR WHATEVER THEY CALL HIM), IF YOU MAD IT THAT FAR THAN YOU ARE GUARANTEED TO PAY AN EXTRA 3-4 k IN HIDDEN FEES THAT NO BODY EXPLAINS TO YOU........ More

DON'T EVEN THINK OF VISITING THIS DEALERSHIP , A BUNCH OF UNPROFESSIONAL & UNFRIENDLY SALESMEN WHO WILL TELL YOU ANYTHING TO GET YOU TO MEET THEIR FINANCIAL OFFICER (OR WHATEVER THEY CALL HIM), IF YOU MAD OF UNPROFESSIONAL & UNFRIENDLY SALESMEN WHO WILL TELL YOU ANYTHING TO GET YOU TO MEET THEIR FINANCIAL OFFICER (OR WHATEVER THEY CALL HIM), IF YOU MAD IT THAT FAR THAN YOU ARE GUARANTEED TO PAY AN EXTRA 3-4 k IN HIDDEN FEES THAT NO BODY EXPLAINS TO YOU........ More

Why do they bother to have a phone number if they never answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. This was regardless of what time I called. On a couple of occations, the receptionist answered only to drop the call when I asked for the service department. I called again and asked when would be the best time to call the service department because they never answer when I call directly, this time she put me on hold for about 10 minutes. Then the call dropped. I called again and demanded to talk to the manager, the receptionist put me on hold again and I never got to talk to the manager. I went online and made an appointment hoping they would call me back to confirm. I gave a detailed list of the problems with my 4 Runner. I was hoping they would get back to me because the repairs cost a considerable amount. I never heard from them. Finally got up early and went straight to the place. They told me I had to make an appointment, I told them that I did. The girl said their system was down the last couple of days. I made another appointment personally. When I went for service a few days later, they couldn't find me in the system, so I walked out fuming. this guys are incredible. It looks like they log in here and make up good reviews to counter the bad ones. Just look at the dates. Stay as far away as possible from this place. businesses like this one is why NJ has the ugly reputation it has. More

I went looking for my first new car and thanks to Peter I found a great deal on a RAV4 and bought it after the test drive. Peter was very helpful and knowledgable about the car and what had to be done to pur found a great deal on a RAV4 and bought it after the test drive. Peter was very helpful and knowledgable about the car and what had to be done to purchase it. He helped me get the financing on it by going to great lengths. He has been one step ahead of me the whole time. I definitely recommend anyone to see Peter. He goes all the way in helping a person get a car. He is also helping me fix my credit. More

This was my first NEW Car and I wanted to do it right and I was extatic over how well the experience went. I spent a week shopping around and was begining to geat frustrated, Going to Toyota of Hackensack wa I was extatic over how well the experience went. I spent a week shopping around and was begining to geat frustrated, Going to Toyota of Hackensack was the best choice i had made. Lorena was so helpful and upbeat. She answered my million and one questions and made my experience a true pleasure. i am telling everyone about Toyota of Hackensack and Ms. Chirichella. I love my Blue PRIUS!!!!! More

Straight to the point no runaround pretending and lying honest and aggresive numbers on my new Camry.After visiting other dealers and dealing with salespeople and managers WOW WHAT A DIFFERENCE !!!!!!! HI honest and aggresive numbers on my new Camry.After visiting other dealers and dealing with salespeople and managers WOW WHAT A DIFFERENCE !!!!!!! HIGHLY RECOMMEND THIS DEALER AND THE WHOLE STAFF IS EXCELLENT More