Toyota of Hackensack

DO NOT BUY FROM THIS DEALER. When you are looking to buy a car they are nice enough, but as soon as you sign the papers forget about it, they will treat you like garbage. I picked up my plates and was scre a car they are nice enough, but as soon as you sign the papers forget about it, they will treat you like garbage. I picked up my plates and was screamed at by the manager to leave and come back another day when I had a question about my car. If you must buy a toyota there are so many other dealers to choose from, why deal with these lower class jerks. More

I would never recommend this dealership to my worst enemy either. They are the WORST DEALERSHIP I have dealt with in the whole tristate area. I have buying cars for 25 years. They are crooks who are ready to either. They are the WORST DEALERSHIP I have dealt with in the whole tristate area. I have buying cars for 25 years. They are crooks who are ready to steal all your money. The Sales men and Sales Manager are full of crap. They are not at all trustworthy. They are very rude. I saw them yelling at a customer. Seem to me like it was an age discrimination issue. More

The sales person i worked with was not helpful at all. She just wanted to get the sale done and didn't seem too much interested in good customer service. The sales person didn't provide good information a She just wanted to get the sale done and didn't seem too much interested in good customer service. The sales person didn't provide good information about the vehicle. After the sale was finalized she didn't want to help me about some issues that were promised to be resolved. It was promised that they will be taken care of in 2 or three days, but it is almost two weeks and nothing has been done. I tried contacting the sales person, but she keeps on postponing the days when she can do anything about the matter. Now the sales person even ignores the calls, and told me not to contact on her business number instead she told me to contact her on her cell phone, which she never receives. I would not recommend this dealer to anyone. More

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More

Terrible service,never call back,only call after toyota open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not recomended .Avoid at all cost. Now i need take car to a new toyota dealer. More

I enjoyed the overall experiance and Peter was very helpful. H e was with me through all the steps and helped me understand everything needed about leasing a new car. He kept in touch even after the pu helpful. H e was with me through all the steps and helped me understand everything needed about leasing a new car. He kept in touch even after the purchase to make sure everything is ok and to make sure I am enjoying my new Toytoa. Thank you, peter. More

Salesman, Peter Pepin to me was very professional in his Salesman, Peter Pepin to me was very professional in his sale. He displayed his profession in a way wich made me feel comfortable. As soon as I shook Salesman, Peter Pepin to me was very professional in his sale. He displayed his profession in a way wich made me feel comfortable. As soon as I shook hands with Peter, which was firm and his strong stare, proved to me he was a seasoned salesman. Great experience, Toyota of Hackensack has a professional staff. Thank You Peter. Your new friend and customer Martin Castro. More

The salesman (Peter Pepin) did more than I expected, even got me deal better than the other salesperson in the same showroom and then ensured that I got the most benefits from this deal with great after sale got me deal better than the other salesperson in the same showroom and then ensured that I got the most benefits from this deal with great after sales support. If you go to Toyota of Hackensack, make sure you ask for Peter. More

third purchase ive made from the dealer and 6th car ive financed, these cars come and go but my salesman peter as long as he selling cars, i will keep sending him my business and as for fred his manager v financed, these cars come and go but my salesman peter as long as he selling cars, i will keep sending him my business and as for fred his manager value what you have because trust in your business is hard to come by and me my family and friends believe in Pedro Pepin yes we know his real name he sold us three cars its on the paperwork.... anyway well be sending you more people just keep doing what you do thank you. More