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Toyota of Hackensack
Hackensack, NJ
3,842 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,842 reviews
July 29, 2011
I visited the dealership in process of shopping for a car. I'd had Toyotas before & was familiar with them & satisfied with their quality. I'd already been to a Honda dealership to look, but had not test car. I'd had Toyotas before & was familiar with them & satisfied with their quality. I'd already been to a Honda dealership to look, but had not test driven anything. Paul showed me a # of cars, fitting what I wanted. He showed me a fully packed Camry, with very low mileage & in looking it over, there were some body defects: a side mirror that had been poorly repainted and protective material around wheels peeling off. When questioned, he replied: "What do you expect, it's a used car!" However, he did take care of all the body problems, replacing the protective stuff with some kind of metal and repainting the mirror, perfectly. I'd asked for a history on the car & did finally get a printed copy (the Honda dealer had offered it to me immediately). The history of the car was unclear and it had been bought at auction, which made me a little uncomfortable. I decided to check the dealership's ratings. This dealership had pretty terrible ratings in Service, Finance and Used Car sales! I myself had a not wonderful experience in the Service Dept. Paul Almeida was very helpful and went out of his way to make the sale, but I felt uncomfortable buying a used car from this dealership! I've bought a Honda Accord & my experience with that dealer has been first rate! More
by diane_schwarz
Employees Worked With
Paul Almeida
July 16, 2011
I walked in to purchase an new toyota yaris. The sales person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purx person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purxhasing other warranties even though we did not want them. And even though we declined them he still added them to my receipt. He is horrible and tried to scam us. Went back that same night after reviewing the paper work and was told by him that his job is to sell warranties and it has been added to my contract and he already got his commission on it. Very horrible to deal with. I had to call the 1800 number to complain and get it removed. They also never called me when my plates were ready. I had to shop up there a few times til I finally got them which was the day the temporary tag expired and demanded getting them that day. I went to parkway Toyota or englewood cliffs to renew my warranty and for service. A much better staff to deal with. More
by Jasmine1987
Employees Worked With
Don't remember
July 13, 2011
Dealt with an absolutely rude salesman who doesn't know the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they are "non-negotiable". I'd urge you to stay away, there are better dealerships out there!! More
by jm247
Employees Worked With
Bill Eagle
July 07, 2011
Stay away! I was visiting NJ and needed a fan belt repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it u repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it up after 3PM; when I showed up it was still not finished. They gave me a loaner to get home and I had to pick it up the next morning. Subsequently I turned the A/C on (which was working fine prior to the service) and the compressor would not switch on. They told me I had to drive back and drop the car off for another service in order to see if they forgot to enable the compressor after the previous service. I will never go back there! More
by SLP2011
Employees Worked With
Service Dept.
May 28, 2011
Be warned!!! I've had the displeasure of dealing with Toyota of Hackensack and the unprofessional service based on lies and greed. Augie is the finance salesperson and we all know they make money on extr Toyota of Hackensack and the unprofessional service based on lies and greed. Augie is the finance salesperson and we all know they make money on extra services, so he starts lying about their maintenance service saying I could get tuneup from any dealership which ended up false. I would have to go back to ONLY Hackensack because I was turned away from the closer Toyota dealership and found out afterwards that it only covered an oil change. I decided to cancel these services and here is where my frustration began, I came in to his office to cancel service and he said it would be taken care of. I wait for my next bill and I notice there hasn't been a credit, he kept lying telling me it takes a month to process. He just kept lying and gave me a number for the person handling my return and she never picks up the phone or calls me back. I would not see a refund until 5 months later. Just stay away from this dealership built on lies and deceit to take your hard earned money! There are plenty of other well maintained Toyota dealership than this one. DO NOT BUY from Toyota Hackensack, you have been warned! More
by Ihatetoyotaofhackensack
Employees Worked With
Augie valente
May 25, 2011
Not the best. Could be better. Sneaky Finance Department - double check paperwork before leaving. Actual salespeople very nice and cooperative. Good stock of cars, good location. - double check paperwork before leaving. Actual salespeople very nice and cooperative. Good stock of cars, good location. More
by anonymousnj
Employees Worked With
NA
April 30, 2011
I has such a wonderful and pleasant car buying experience. I walked into the dealership just to look around but ended up purchasing and taking home a car that same day! The price, service, and ove experience. I walked into the dealership just to look around but ended up purchasing and taking home a car that same day! The price, service, and overall experience was WONDERFUL! I'd defiantly come back and I'd defiantly recommend this dealer to my friends! Thanks guys! More
by slin36625
Employees Worked With
Mr. Finn in the fincance dept. and Nicko from the sales floor.
April 28, 2011
I recently went to Hackensack Toyota looking for a Sienna. I had called several dealerships the day before and Hackensack (Mary) gave me the best price. Bill came up to us and was very friendly. He s Sienna. I had called several dealerships the day before and Hackensack (Mary) gave me the best price. Bill came up to us and was very friendly. He spent a lot of time going through the ins and outs of the vehicle we wanted and the whole car purchasing process. He also took us for a test drive. Bill went out of his way to get us a great trade in price for our truck and really cared. We literally spent hours there, the day was getting a bit long,so we had to leave for other appointments I had made prior. The dealership itself is massive. I don't think I have ever seen so many cars in a lot like this one. If you want a great price and great customer service go to Hackensack Toyota and see Bill. More
by ladylux
Employees Worked With
Bill Eagle
April 22, 2011
I recently purchased a Corolla from Toyota of Hackensack. Everybody I worked with were very friendly. John Perkins was my salesman. He was extrememly knowledgable about this car. I also had a great exper Everybody I worked with were very friendly. John Perkins was my salesman. He was extrememly knowledgable about this car. I also had a great experience with the gentleman in the finance department. Great car, Great dealership. More
by sandi77
Employees Worked With
John Perkins
April 19, 2011
The employees at Hackensack Toyota are very pleasant and easy to talk to. This is the third time I have gone back to Hackensack Toyota. My experience with my sales person John Perkins was great. I told hi easy to talk to. This is the third time I have gone back to Hackensack Toyota. My experience with my sales person John Perkins was great. I told him what vehicle I wanted, John discussed the program that Toyota was offering and then he spoke with his manager, Ron Berlotti to give me the cost of the vehicle. Steve Rosen one of the finance employees printed out all the paperwork and got me in and out with ease. I highly recommend this dealership along with the salesperson John Perkins. More
by sjhutnik
Employees Worked With
Ron Berlotti, John Perkins, Steve Rosen
