Toyota of Hackensack

Straight to the point no runaround pretending and lying honest and aggresive numbers on my new Camry.After visiting other dealers and dealing with salespeople and managers WOW WHAT A DIFFERENCE !!!!!!! HI honest and aggresive numbers on my new Camry.After visiting other dealers and dealing with salespeople and managers WOW WHAT A DIFFERENCE !!!!!!! HIGHLY RECOMMEND THIS DEALER AND THE WHOLE STAFF IS EXCELLENT More

I was researching buying a car for a long while before an absolute commuting emergency sent me to Toyota Hackensack on a very short notice. My experience on the sales floor was frustrating and the finance de absolute commuting emergency sent me to Toyota Hackensack on a very short notice. My experience on the sales floor was frustrating and the finance department was woefully incompetent. I cannot overemphasize how incompetent the finance department was. Please scroll to the third paragraph for a more detailed explanation about how the FINANCE DEPARTMENT is COMPLETELY and UTTERLY INCOMPETENT. On the sales floor, I was helped by Lorena C and Peter Pepin. Lorena C's attitude ranged from blatantly inattentive to customer needs to downright rude. Much of her suggestions were based on her assumptions of me as a person (age, occupation, etc) and the car I previously drove. In addition, when I asked legitimate questions about the offer they presented to me, her attitude became belittling and rude as if it was an outrage that I had the audacity to question the quote the provided for me. Mind you, I called several dealerships including Toyota of Hackensack for a quote on the car before I walked into the dealership, so I had an idea of what an acceptable price range would have been. I was later helped by Peter Pepin who was at least made an effort to be outwardly friendly and engaging although I suspect that they were not being entirely truthful about not having a very popular car in stock (they tried to sell me the car in a different trim, which was more expensive). They called another dealership about having that car in stock, and they told me that it was not available. I did not call to verify, but it seemed somewhat dubious that two dealerships would not have this car in stock. However, the worst part of the experience was dealing with the finance department. I cannot remember the name of the guy that helped me, but I honestly cannot believe that anybody this incompetent can possibly keep a job. He had to reprint the invoice well over 10 times, because they were littered with serious errors. I'm talking about him actually handing me an invoice for a Corolla where the amount financed plus the down payment and all fees was over $25,000 dollars. I understand making mistakes on the job after a long day, but he could not even catch SERIOUS MAJOR MISTAKES before handing me a contract to look over. While such gross incompetence is appalling, I honestly hope it was incompetence and not some sneaky attempt to have tired customers agree to pay an amount that was absolutely and ridiculously over the quoted amount. The bottom line is that people who work in finance should know how to finance a car. The customer should not have to be the person responsible for catching the finance guy's errors over and over again. More

STAY AWAY!! STAY AWAY!! READ OTHER REVIEWS ABOUT THIS DEALERSHIP IN HACKENSACK BEFORE GOING THERE!!!!!These guys are like the hustlers of hustlers. I walked into the dealership to purchase a 2010 Toyota DEALERSHIP IN HACKENSACK BEFORE GOING THERE!!!!!These guys are like the hustlers of hustlers. I walked into the dealership to purchase a 2010 Toyota Camry LE. I was intereted in getting an idea of a price for the car but I couldn't get a straight answer from the guy. He demanded that I give him photo id before he gave me a hint of the price. I asked why he needed the id but he said that this dealer-buyer relationship was a "give-and-take" relationship and that he wouldn't give me a firm car price until I gave it to him. I gave him the id and he still wouldn't give me a straight answer. I told him to write the price of the car on paper but outright refused. I said I really can't purchase the car if I don't know the FINAL FINAL (walkout) price of the car in advance and that even before I make the decision my wife had to give the final OK. The second the salesperson hears this he goes into this hissy fit that he was married for 31 years and that he was the guy in the house and he decided what to buy, etc. etc. I left the auto dealership with a bad taste and not even a price to walk out it. STAY AWAY, my friends. -- This comes from a guy who NEVER writes reviews. More

Because sales representative( Peter Pepin) which we chose was very nice,so conversation about new car and discussion about price was very easy.Mr. Pepin show and explain for as everything what we need about was very nice,so conversation about new car and discussion about price was very easy.Mr. Pepin show and explain for as everything what we need about new car,and helped for as with excellent knowledge,so we think Toyota of Hackensack have very good emloyee.Thank you very much,so my husband has very big pleasure to driving this car. More

My wife and I decided to look into leasing a Higlander or Sienna. She called Mary in Internet sales and indicated our budget and what our expectations were. Mary told her that they could definitely work wi Sienna. She called Mary in Internet sales and indicated our budget and what our expectations were. Mary told her that they could definitely work within our budget and to come in and see her. When we arrived at the dealership, we asked for Mary, who then referred us to a general new car sales rep and walked away. The sales rep was nice, but basically provided us with information contrary to what Mary had told us on the phone. We once again gave our budget and asked if they could work with it. The salesperson told us that he would speak to his Manager. The Manager was sitting behind his desk and did not even look up at our sales rep when speaking. Our sales rep came back and gave us a down payment and monthly payments much higher than what we proposed. We politely thanked him and got up to leave (as we had another appointment with DCH Honday of Paramus - whom we ultimately bought our car from and whom I would highly recommend). He told us to hold on and he would talk to his Manager again. Same story - except this time after stalling us for about 20 minutes - another sales rep came over to try and move the deal forward. This new rep basically told us that if we want to stay within our numbers to look at the RAV4. We explained that we did not want the RAV4 and that we called before coming in to see if our budget could sustain a Highlander or Sienna (which we were told was possible). The rep became very aggressive and spoke down to us. He even interrupted my wife. After basically insulted us - he made my wife cry. We basically got up to leave and after our original rep came over to apologize - not the manager nor Mary apologized or followed up with us. Wow. After reading these reviews, I see that we are not alone. I don't forsee this dealership being around too much longer. More

dishonest sales practices coupled with rudeness and attitude (Warren Talmo, Lorena C.), horrible attention to detail (Fred Belloti, Mario Puentas, Fred Radulic), the worst new car buying & customer ser attitude (Warren Talmo, Lorena C.), horrible attention to detail (Fred Belloti, Mario Puentas, Fred Radulic), the worst new car buying & customer service experience at any car dealership or any other purchase, bait and switch in regards to car VIN (Walter Talmo, Lorena C.) AND loan finance amount (Michael Finn & Augie), durng negotiations insisted that new car had to be brought in from 250-300 miles away @ cost of $300 extra, dealer did not tell customer but secretly presented customer with a different car which came from Brooklyn NY less than 20 miles away, car presented for sale had physical damage (scratched odometer plastic, marred paint on driver's side under spoiler, driver's door chipped - provided wrong color touch up paint, etc.), after-market heated leather seat wire outline showing through driver's side seat cushion - in numerous times for repair (at least 5x) yet still not resolved, they scratched top of car by sun roof, they damaged car dash during detail (yet deny it), had to fight to get carpeted floor mats dealer said I had to pay for with car, didn't tell customer about free 90 days XM Satellite radio, paid for Lo-Jack and later found out dealer gave me car w/o it being installed, Lo-Jack tech kept calling to schedule install w customer, had to request Lo-Jack certificate from Lo-Jack 4x before it came, dealer did not supply, still have not received heated seat system and warranty information, had to request tire warranty from dealer numerous times, registration they presented to me is off-line and can barely be read. GO TO ANOTHER DEALERSHIP, WISH I HAD! More

Keith Gonsisko insisted on ordering un-needed parts for a simple swap of struts (struts were still covered by a warrantee). When he was questioned as to the reasons for ordering and swaping additional parts simple swap of struts (struts were still covered by a warrantee). When he was questioned as to the reasons for ordering and swaping additional parts he refused to handle the order, passing me to his assistant. The assistant declared there changing of struts under warrantee can not be performed unless a complete check-up is done to the car at a cost of $99.00. Both Keith and his assistantclearly showed no integrity nor careed to maintain the value of the Toyota brand name. More

Once you're here, you get the feeling that you're being taken for a ride. Their prices are higher and overall service, poor. The only reason I came here is because they're more willing to apply your loan t taken for a ride. Their prices are higher and overall service, poor. The only reason I came here is because they're more willing to apply your loan through Toyota Financial Services (dealers do that only if they absolutely want to sell a car). I visited them at a time when the previous two days had continuous snowfall. They had no customers as a result, so when I came in they just wanted to make a sale. It worked for me, since I am a recent college grad with hilarious credit. Other dealers had shooed me away, so I just had to get my loan approved from somewhere. That's the ONLY reason I might recommend this dlrshp to someone -- only because they're more willing to apply through TFS. Otherwise, there's nothing remarkable. Bill James is a decent man and courteous; I praise him. However, the service guys are the RUDEST people on earth. A guy called Keith is a real con. I had a small bend on my rim. They charged me $50 to fix it. Problem is, they didnt fix it at all. They had banged away at it with a hammer. My stupidity was that I didnt protest at the time, but when I cam back later complaining that the wobbling was still there, they refused to even look at it. Keith was very rude, even though I am an extremely polite person. Also, I feel they don't do their jobs properly when you bring your car in for regular servicing. More

Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so m to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so my wife heard it also. Price quote for parts and labor was $135. I thought it was quite reasonable!!! WRONG. Actual Price was $435. $185 for an outrageously priced oxygen sensor. Internet part prices range from $35 to $85. We know dealer parts are expensive to begin with but wanted the peace of mind. $185 for part, $99 for diagnostic, $149 flat rate for replacing the oxygen sensor. I am SURE it takes 90 minutes to jack up the car, disconnect the sensor and reconnected with a new one. Called Keith the Service Rep twice to voice my complaint. Keith insisted that it is their way of doing business. No wonder Toyota Hackensack only has a 2.5 rating. They will not be getting any more of my business for sure. Left voice message with Sean (Service Mgr). Will definitely write to Toyota Public Relation if this is not resolved. More

First I called them to quote a 09 RAV4 price. I try to use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I told them their price is too high and they told me GO TO OTHER DEALERSHIP!! the internet sales is Mary, she kept saying "I am not dropping the price, you can't get the price you want". Very bad. Second I tried to go to the dealership and meet other sales. the sales is Kang, price is no good either and said the same thing: " go to other dealership if you want". Of course I went to other dealer and get my 09RAV4. More