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Toyota of Hackensack
Hackensack, NJ
3,846 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,847 reviews
March 02, 2024
Paul Villegas is my guy. Trustworthy, dependable, truthful. Follows up and keeps you informed on a timely basis. Trustworthy, dependable, truthful. Follows up and keeps you informed on a timely basis. More
by RENNIEBUL
Verified CustomerEmployees Worked With
March 01, 2024
Bravo! Excellente! Excellent customer service experience. They cater to the needs of the customer in a manner that is very most convenient to the customer. Excellente! Excellent customer service experience. They cater to the needs of the customer in a manner that is very most convenient to the customer. I love this Toyota service location! More
by JOYCEMRHP
Employees Worked With
I don’t know his or her name
March 01, 2024
March 01, 2024
Had an enjoyable buying experience. Paul was trustworthy and professional. Service department is very good Paul was trustworthy and professional. Service department is very good More
by DIGGY104
Employees Worked With
March 01, 2024
El servicio me pareció excelente la espera fue lo que espectava,la información muy clara me trataron con mucha amabilidad.Mas no puedo pedir gracias a todos. espectava,la información muy clara me trataron con mucha amabilidad.Mas no puedo pedir gracias a todos. More
by LEMONOS
Employees Worked With
February 29, 2024
Dealership was clean. The team was friendly. Everyone’s attitude was amazing. Even when I was busy everyone made sure you were taken care of The team was friendly. Everyone’s attitude was amazing. Even when I was busy everyone made sure you were taken care of More
by KYLEBURNS93
Employees Worked With
February 28, 2024
Really good service and customer service. Techs are very efficient. Strongly recommend Toyota Hackensack specially for a new car. Techs are very efficient. Strongly recommend Toyota Hackensack specially for a new car. More
by SANTIGIRALDO90
Employees Worked With
February 27, 2024
Jeff was very helpful in the week leading up to my purchase and worked with my insurance company to get everything taken care of on time. purchase and worked with my insurance company to get everything taken care of on time. More
by Dc01
Employees Worked With
February 27, 2024
A lot of Toyota dealers are a little sleazy - Toyota of Hackensack seems decent and different from the others I have dealt with. Their staff were honest, pleasant and helpful, and knowledgeable about the Hackensack seems decent and different from the others I have dealt with. Their staff were honest, pleasant and helpful, and knowledgeable about the products. More
by nickrose0
Employees Worked With
Jim Loscalzo, Debbie Amoruso - both pleasant and helpful
February 27, 2024
Very Disappointed. On 2/19/2024 brought car in for front and rear diff. fluid change also transmission fluid change that was recommended as needed to be done by the dea On 2/19/2024 brought car in for front and rear diff. fluid change also transmission fluid change that was recommended as needed to be done by the dealer .on 2/6/2024. Total bill was $718.76.The next day i received from the dealer a coupon for $80 off my bill if i spent over $700. The coupon had to be mailed by the dealer before i had the service on the 19th. On the 20th I called to see if they would deduct the coupon from my bill and a girl there said she was sure they would but she would check with the manager. The next day she called me to say the manager would not give me the discount. No way to treat a customer that has been going there for 25 years. On the 21st Zak contacted me and said that the manager would issue me a credit for about $80 toward future service on my car. I am very well pleased with the decision and would like to thank all who were involved with my situation. Thanks Bob More
by DURA2000M
Employees Worked With
Other Employees :
Zak
