Toyota of Hackensack

Work was completed in less than the 2 hours I was told it would take to complete. Stephanie Apgar was very professional, informative and friendly. would take to complete. Stephanie Apgar was very professional, informative and friendly. More

La señora Susana siempre brinda muy buena atención y provee la información necesaria. El trabajo por parte del equipo fue hecho muy eficientemente y en tiempo razonable. Gracias.. provee la información necesaria. El trabajo por parte del equipo fue hecho muy eficientemente y en tiempo razonable. Gracias.. More

Melissa did a great job helping to secure an awesome mini-van!!!! Melissa worked hard to help finalize my deal in a few hours that day. mini-van!!!! Melissa worked hard to help finalize my deal in a few hours that day. More

My routine oil change and safety check were done efficiently. I am a pleased customer for over 10 years. The service people are always courteous. efficiently. I am a pleased customer for over 10 years. The service people are always courteous. More

I have been coming to this dealership for over 15 years, and they are the best.The salesman that I have been Paul A the last two times is also one of the best and they are the best.The salesman that I have been Paul A the last two times is also one of the best More

Nothing so great. I feel customer service can be improved greatly. Wait time is ok. Earlier I have utilized shuttle service but this time they have turned down, not sure if it was because of Pandemic. But ov greatly. Wait time is ok. Earlier I have utilized shuttle service but this time they have turned down, not sure if it was because of Pandemic. But overall I feel some of staffs are not courteous and sticking to their words More

Melissa helped us out for most of the day Saturday, trying to get us into an RAV4. Through her persistence and great customer service we landed a great deal and drove away with a new* used 2019 RAV4. S trying to get us into an RAV4. Through her persistence and great customer service we landed a great deal and drove away with a new* used 2019 RAV4. She was great. Highly recommend Melissa if you head there. More

The people here were very pleasant and helpful. I am glad I made the choice to come to this dealership. I am very happy with my purchase I made the choice to come to this dealership. I am very happy with my purchase More

Service was good, my only problem is Hackensack will not give me a loner car while they are fixing a Malfunction on the my 2019 Avalon, they say to leave the car in the morning and pick it up at night. (Toy give me a loner car while they are fixing a Malfunction on the my 2019 Avalon, they say to leave the car in the morning and pick it up at night. (Toyota Recall). Due to the COVID-19,health is my only reason. Service Dept. Stephanie Apgar More

Not happy that the price I was quoted for was not the price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotor price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotors as I know Toyota can get $ (scrap metal) for these. I have had rotors done at other facilities and never been charged for this. Again if you are going to charge for something it needs to be said up front. This is how you conduct honest business as opposed to attempting to add on extra fees when a consumer is paying the bill. I have had one other similar incident where I had a $60 credit which Toyota only wanted to recognition $20 and put the other $40 towards future repairs. If this type of business continues I will seek out another place to conduct my business. More