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Toyota of Hackensack
Hackensack, NJ
3,988 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,988 reviews
September 17, 2020
I bought the car a month ago, they didn’t give me the second key of the car. Sales rep Melissa told me that I was going to get notification from the office when they got my key ready. Then I’ve been wait second key of the car. Sales rep Melissa told me that I was going to get notification from the office when they got my key ready. Then I’ve been waiting from them, finally got email about my registration. And when I came for registration I asked for the keys to Melissa and she started to blame me by saying I was the one who’s supposed to run after my keys and stuff. She is not professional, she was nice until she got the sales, then she started to lie and blame me with her faults. More
by TUNA0
Verified CustomerEmployees Worked With
September 17, 2020
Great service. I liked the “Are you being helped” The only issue was the complimentary car wash.. I was told my car was going to be washed but it wasn’t .. I had to wait longer but eventually my car was only issue was the complimentary car wash.. I was told my car was going to be washed but it wasn’t .. I had to wait longer but eventually my car was washed. More
by HERCULES36
Employees Worked With
Drew Wise
September 17, 2020
Curtesy, job proficiency, professionalism and most of all customer satisfaction are the markers that I use when grading a company. And I must say quite honestly that Hackensack Toyota achieved an A+ for each customer satisfaction are the markers that I use when grading a company. And I must say quite honestly that Hackensack Toyota achieved an A+ for each marker. Keep up the good work. More
by DAVEPICS570
Employees Worked With
Joe
September 16, 2020
excellent experience.....already recommended a friend to my salesman. good choice of certified used cars which was exactly what I was interested in. Found a nice one my salesman. good choice of certified used cars which was exactly what I was interested in. Found a nice one More
by JP.BEL
Employees Worked With
September 15, 2020
From the first smile through the door, to waving me off the lot and even after, Ana has been a rockstar. Personable, funny, understanding and patient, Ana assisted me during my visit when the original sale the lot and even after, Ana has been a rockstar. Personable, funny, understanding and patient, Ana assisted me during my visit when the original sales agent wasn’t there. The transition was seamless and she has followed up consistently to work through any questions/issues I’ve had. She made my purchase of my first vehicle exactly how I wanted. Buying a Toyota in New Jersey, or evening out of the state, reach out to her. More
by Afogarty226
Employees Worked With
September 15, 2020
Very pleasant experience. The car I came in on was sold, but Miriam helped me find another vehicle that fit my needs. Good financing. First car purchase in a long time. Glad it was so easy but Miriam helped me find another vehicle that fit my needs. Good financing. First car purchase in a long time. Glad it was so easy More
by Rudydoesnj
Employees Worked With
Miriam Shanken
September 15, 2020
Great experience, Miriam listened to what I was looking for and helped me to choose the right car for me thank you, A+ service... Rudy navarro for and helped me to choose the right car for me thank you, A+ service... Rudy navarro More
by ARMANDO27NJ
Employees Worked With
Dennis Donayre, Miriam Shanken
September 15, 2020
Melissa was vey friendly and knowledgeable. She was a pleasure to work with. I’ll be telling my friends about her. She suggested great financing options. pleasure to work with. I’ll be telling my friends about her. She suggested great financing options. More
by ATNESQ
Employees Worked With
September 13, 2020
Would recommend Miriam from sales at Toyota of Hackensack. She was very kind and helpful. My transaction to turn in my Nissan lease and lease a new camry was easy and smooth. Hackensack. She was very kind and helpful. My transaction to turn in my Nissan lease and lease a new camry was easy and smooth. More
by gennedy
Employees Worked With
Miriam Shanken
September 13, 2020
They dealt with the issues in quite immeasurable ways. The car runs great but when it rains the brake feels a little funny! Almost like the brakes touches the ground and then gives off this weird sound/ n The car runs great but when it rains the brake feels a little funny! Almost like the brakes touches the ground and then gives off this weird sound/ noise! Noticed that a day after service! More
by FBARNOR
Employees Worked With
Drew Wise
