Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Hackensack
Hackensack, NJ
3,988 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,988 reviews
September 22, 2020
Thank You Paulo the best experience ever!! Such a nice guy!! So grateful for your help and expertise throughout the entire car buying process! Even the insurance and finance guys made it easy! Everyone's guy!! So grateful for your help and expertise throughout the entire car buying process! Even the insurance and finance guys made it easy! Everyone's so nice! Great place to buy a car!! We love the Supra......my son and I can't thank Paul enough for being so helpful during this car buying experience and making it enjoyable and easy!! Thanks Again!! More
by thomasramsayjr
Verified CustomerEmployees Worked With
September 20, 2020
Paulo treated me with respect and consideration.There Paulo treated me with respect and consideration. There were some minor issues with the car that I purchased and Paulo made sure that the issues wer Paulo treated me with respect and consideration. There were some minor issues with the car that I purchased and Paulo made sure that the issues were properly addressed. More
by misspke
Employees Worked With
September 20, 2020
We were buying out our lease and the first "salesperson" Melissa was extremely helpful and transparent. We still had to wait almost 2 hours for the finance dept and that guy was the most unprofessional fina Melissa was extremely helpful and transparent. We still had to wait almost 2 hours for the finance dept and that guy was the most unprofessional finance person we have ever dealt with and this was our 6th lease. The buyout went from $14,300 to $17,200 and when I asked him to show me the math he kept talking about the monthly payments and interest and only when I kept insisting on seeing the full breakdown did I see that they added an extended warranty which was NEVER discussed ahead of time and he was nothing less than angry when i said we do not want that. He actually said in a very snotty tone "you mean you want to take the car as is, I would not recommend that!" Mind you, this is a 3 year old car. Then, when we were leaving he actually said "you know, this may change the terms of contract since you didn't take the extended warranty, you may be getting a phone call tomorrow". We had already SIGNED the contract as well as him so not sure how he was going to tell me that suddenly a signed contract is invalid but the tone in his voice was borderline threatening. In addition, he absolutely REEKED of cigarette smoke and it was almost unbearable. I will NEVER again do business with Toyota of Hackensack, I am not sure how this guy got hired but he is not the best representation of the company. I don't even know his name since he did not offer a business card or have his name displayed anywhere in the office but based on the signature on our contract it began with a J and we signed the contract on 09/17/20 More
by DOM1768
Employees Worked With
September 19, 2020
We recently bought a highlander xle hybrid and we are so much satisfied with the professionalism of the staff esp. Ana Mayers, sales consultant.. she showed an excellent service! She was so much helpful, ni much satisfied with the professionalism of the staff esp. Ana Mayers, sales consultant.. she showed an excellent service! She was so much helpful, nice, friendly and most importantly able to help to get what we wanted , she stood with us till the end of all the transactions so we were completely satisfied! She is an excellent professional who knows her job! More
by javlon0691
Employees Worked With
September 19, 2020
I have been going to this Toyota dealer for years. Billy and Mario have taken such amazing care of me that i couldn't imagine going anywhere else... and Mario have taken such amazing care of me that i couldn't imagine going anywhere else... More
by mrsvilla1
September 18, 2020
melissa was an excellent salesperson and hooked me up with the right deal and good car for my need i would recommend my friend to go there and my Son will go to get his next car from there. with the right deal and good car for my need i would recommend my friend to go there and my Son will go to get his next car from there. More
by nohanagah
Employees Worked With
September 18, 2020
La mejor atencion que tuve sali muy contento com mi compra muchas gracias le doy las 5 stars por atenderme y este es el cuarto carro que compro muchas gracias Ana Mayers compra muchas gracias le doy las 5 stars por atenderme y este es el cuarto carro que compro muchas gracias Ana Mayers More
by Juan81
Employees Worked With
September 18, 2020
I have been two different Toyota Hackensack and Hudson from past 2 years. None of them can found out my driveshaft had problem until a local Japan auto technician found it for me. Hudson Toyota charged from past 2 years. None of them can found out my driveshaft had problem until a local Japan auto technician found it for me. Hudson Toyota charged me over $1,500 for just change brake systems and Hackensack charged me over $1,500 last year. Till this time, because Japan Technician heard the sound and identified the problem. So sad about Toyota service quality. More
by ALEXWU66
Employees Worked With
Joseph Huncken
September 18, 2020
They were very courteous of my time and performed the service needed for the recall notice I received in a timely matter - got me my car back sooner then expected. service needed for the recall notice I received in a timely matter - got me my car back sooner then expected. More
by AROCCO123
Employees Worked With
Stephanie Apgar
September 17, 2020
Melissa is an excellent salesperson and helped me pick out the right vehicle for my needs and budget. Would absolutely buy another car from her. out the right vehicle for my needs and budget. Would absolutely buy another car from her. More
by ANTHONYD044
Employees Worked With
